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TEKsystems Deskside Support in Muskegon, Michigan

This individual will be responsible for providing technical assistance to end users in Muskegon, MI. This person will help install, upgrade and troubleshoot hardware and software systems. The most important attribute this individual will need is great customer service and attitude. If you're computer-savvy and enjoy supporting end users, we'd like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

Responsibilities:

- Onsite incident resolution

- Address user tickets regarding hardware, software and networking

- Respond to IMAC (install, move, add, change) requests

- Walk customers through installing applications and computer peripherals

- PC Managed refresh

- Network Printer troubleshooting

- Ask targeted questions to diagnose problems

- Guide users with simple, step-by-step instructions

- Test alternative pathways until you resolve an issue

- Customize desktop applications to meet user needs

- Direct unresolved issues to the next level of support personnel

- Follow up with clients to ensure their systems are functional

Technologies:

- Windows XP, 7, 10

- MS Office Suite (Word, Excel, PowerPoint, etc.)

- Lotus Notes

- Microsoft SCCM

- Hardware support: PC, Laptop, Mobile (iPhone and Android), Printers

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

TEKsystems is a equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.

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