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CMS Internet LLC Remote IT Services Administrator in Mount Pleasant, Michigan

When you join our team mdash; yoursquo;re taking more than just a job! You'll love what you do and your skills will not go unnoticed. At CMS every employee is an integral part of our team, and your talent and value will be appreciated and put to work.Why Yoursquo;ll Love This Position: liFlexible scheduling, and casual dress in a progressive, creative, open, and fun work environment/li liGrowth and Advancement Opportunities/li liEmpowerment and Self-Management - No Micromanagement!/li liTraining and Support/li liPaid Time Off/li liComprehensive benefit package including 401K retirement plan, health and dental insurance, long-term disability coverage/li /ul Responsibilities:Customization, management and monitoring of the Remote Monitoring and Management System includes the following duties: liKeep configuration clean and uniform/li liOnboard new clients into the system/li liCustomize policies based on customer needs/li liCreate and maintain automation for common maintenance and problems/li liAssist with remote support tickets as needed/li liKeep remote backups running smoothly/li liWork with backup and security vendors to solve issues/li liRespond to and troubleshoot problems to completion or escalation/li /ul Preferred Knowlege, Skills, Traits, and Abilities liVery organized, punctual, and thorough personality desired for this position/li liMust have a very high attention to detail and time requirements/li liAbility to complete all tasks, leave nothing unfinished/li liSelf-managed and motivated/li liAbility to work smoothly in a team environment, as well as on ownSelf-empowered, confident and ability to make decisions/li liStrong computer skills and the ability to effectively communicate by telephone and through email/li liAbility to work on multiple priorities and/or projects simultaneously/li liExcellent listening and communications skills, both verbal and written/li liStrong customer relationship skills./li liOrganized, detail oriented and self-motivated./li liAdvanced problem-solving abilities and ability to meet reasonable deadlines/li liWillingness to develop professionally/li liFlexible and able to adapt to a rapidly changing environment/li liAbility to provide and maintain detailed documentation of each alert, ticket or project/li liIntermediate knowledge of computer hardware/li liIntermediate knowledge of Microsoft Desktop Operating Systems/li liFamiliar with Windows registry, task manager, command line and services management/li liAbility to perform virus cleanup and data recovery/li liBasic knowledge of networking concepts/li liBasic scripting ability is a plus/li /ul