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XALT Energy Field Service Technician in Midland, Michigan

divXALT Energy is a leading developer and manufacturer of prismatic, large-format lithium ion battery cells and associated modules packs./div div/div divUtilizing its state-of-the-art production operations, proven technology and talented human capital, XALT Energy delivers practical, cost effective and well-engineered energy storage and usage solutions to its global customers in marine, commercial transportation, stationary power storage and defense industries./div div/div divBased in Midland, Michigan, XALT Energy continues to expand its knowledge and expertise to explore and evaluate next generation lithium ion battery technology and engineered solutions for current and future applications./div div/div divIf you value creativity, entrepreneurship and operational excellence, we encourage you to consider XALT Energy as your career path./div div div align="left"Job Summary:/div div align="left"Provide customer-focused service support for XALT Energy battery systems. This support will be in the form of telephone and email consultation as well as on-site service at customer locations, both domestic and international. The Field Service Tech is a customer oriented position within the XALT service department with regular interactions involving XALT internal organizations, including quality, sales, finance, operations, and engineering, to ensure customersrsquo; service needs are met in a timely manner. The Field Service Tech shall maintain a deep understanding of the integration, commissioning, and operation of XALT Energy systems. The Field Service Tech supports the product development team by offering the voice of customer perspective and actively participates in product requirements definition. This includes assisting with root cause analyses for field issues and supporting subsequent corrective actions. Travel is expected to average 50% within North America and a smaller portion in Europe./div div align="left"/div div align="left"Primary Responsibilities:/div liSupport customer service, integration, and commissioning of XALT systems during product development and aftersales operations; ensure customersrsquo; adherence to XALT product guidelines and serve as the XALT commissioning authority for new applications./li liProvide technical service for customers, along with quotes and reports about inspection findings./li liTraining Customers and their stakeholders on system functionality, test, operation and repair best practices./li liOrganize and document all customer activity for tracking and developing best practices./li liConsult with electrical, software, systems, and mechanical teams when intensive diagnostic work is required./li liDefine and disseminate customer preventative maintenance procedures./li liProvide an active role in the development product documentation./li liProactively monitor customer application using XALTrsquo;s telematics./li liAssist with the fabrication of prototypes and test apparatus to meet service needs./li liParticipate in regular high voltage and battery system safety training. Serve as a safety ambassador while engaged at customer locations./li /ul div align="left"Position Qualifications:/div liKnowledge of medium and heavy duty truck markets and their propulsion systems (hybrid technology preferred)./li liExperience with high-voltage systems, batteries, is highly desirable./li liLiteracy in Windows, MS Office