LifePoint Health Technical Analyst II, IT 1.0 Flex in Marquette, Michigan
Provides support for basic and complex incident resolution and requests reported to the division service desk. Responsibilities include initial assessment, triage, research, and resolution of incidents and requests regarding the use of application software products and/or infrastructure components.
Enters support requests into tracking system and assigns ticket number.
Interviews customer to determine nature and scope of the customer's issue, and the appropriate response.
Diagnoses, resolves and closes customer issues according to service level guidelines for basic and complex incidents and requests.
Promptly escalates issues to higher level technical support or management when necessary.
Provides end-user desktop training and minor hardware/peripheral repair as appropriate.
Provides support desktop operating systems and assists with account access, password resets, and user access privileges.
Identifies and analyzes trends in incidents and requests and provides feedback to more senior personnel, if warranted.
Provides after hours and on-call support as needed.
Minimum Education * High school diploma or equivalent required * Associate's degree preferred *Years of relevant experience may be substituted for required education.
Required Skills * Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Licenses * Valid driver's license in State of Michigan required Certifications * CompTIA A required Minimum Work Experience * 2 years IT customer support required
Title: Technical Analyst II, IT 1.0 Flex
Requisition ID: 7467-6085