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Doxim Technical Implementation Deployment / Specialist in Madison Heights, Michigan

Doxim is the customer communications and engagement technology leader serving financial and regulated industries. Our platform with its suite of integrated, SaaS software and document technology solutions helps clients digitize operations, improve efficiency, and modernize customer experience. With Doxim, clients can communicate reliably and effectively, improve cross-sell and upsell opportunities, and drive increased loyalty and wallet share through personalized omnichannel communications.

Job Description

In this role, you report to the Professional Services Manager and are a member of the Statements & Reporting team. In this position you will assist in launch and implementations of our digital ECM product and statement solutions. Responsible for final production deployment, test, automation and processing instructions. The role requires a technically capable, self-motivated individual with a solid understanding of the software development and project delivery lifecycles. In addition to solid analytical and technical expertise, time management and good communication will be a key element to success in the role as you work daily with multiple internal and external teams.

What you will do?

  • Responsible for building and maintaining robust small and mid-sized statement composition projects.

  • Responsible for projects test and deployment in production

  • Document and train downstream Data Processing department when deploying new project

  • Troubleshoot reported production issues during live processing cycles

  • Communicate effectively with internal and external stakeholders to ensure that implementation meets agreed upon specifications.

  • Apply your knowledge of the software development lifecycle and development best practices to produce high quality output in your projects.

  • Understanding of the roles and responsibilities of the various members of a project team.

  • Interpret customer requirements documentation and convert requirements into efficient and easily maintainable document design layouts.

  • Working with project teams to define customer requirements and generate product solutions.

  • Be an eager and collaborative member of a project team, with a firm understanding and appreciation for client commitments, and a proactive attitude towards identify and acting upon risk.

  • Strong interpersonal skills to build relationships with internal stakeholders, to understand requirements, propose solutions, provide application support and provide some basic training.

Qualifications

  • Completion of University or College in Computer Science or related field

  • 2+ years experience in software development or technical support role

  • Proficiency in Microsoft PowerShell, C#, .NET, Java

  • Understanding of relational data modeling and SQL proficiency in MS SQL Server or other DBMS

  • Understanding of core programming concepts, theories and patterns

  • Experience working with issue tracking tools and source control systems.

  • The ability to handle multiple priorities and escalate to the reporting manager as necessary

  • A strong team player with the ability to work with various teams including business analysts, QA and customer support

  • Has strong problem solving and troubleshooting skills

  • Willingness to adapt to business processes and driven to help improve them.

  • Ability to communicate clearly and accurately in English, both verbal and written

  • Experience with document management and production is an asset

  • Experience working with SQL Server Integration Services is an asset

  • Experience using JIRA, MS Sharepoint is considered an asset

  • Experience working in a highly regulated business environment is an asset

Doxim is an Equal Opportunity Employer.

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