HARMAN International Industries, Inc support engineer in Livonia, Michigan

support engineerDate: Jul 5, 2018Location:Livonia, MI, US Company: HARMAN InternationalJD for Systems Engineer•To handle End User Services domain,IT hardware handling, troubleshooting, break fix issues, application packaging•Ability to design, deploy and manage end user computing environment.•Experience and knowledge in various methodologies and models for end user services delivery.•Participate to develop governance structure and standards of EUC delivery on the basis of business, and IT•Should support Operating systems (MS-XP, MS-Win 7, 8 10)•Should support Email clients, MS Exchange and Office 365•Handle breakfix issues on computer/ Laptops/ Printers/ Scanners/ peripheral troubleshooting•Troubleshoot Anti-Virus Clients, Internet proxy, patch management etc.•Ensure desktop support internal processes and procedure are adhered to•Manage incidents/ service requests assigned to them till resolution/ execution, update Summit•Handle end user escalation effectively and lead accordingly•Route assign tickets to appropriate support group if necessary•Identifying and escalating high priority, high severity issues•Updating pending tickets with timely, precise and accurate updates•Following up with end users, if necessary, for closure of pending tickets•Following up with support groups, if necessary, for closure of pending tickets•Creating and uploading knowledge article•Provide support to projects and ensure all assigned projects deliverables are completed as per schedule•Provide support to users locally and remotely and resolve all issues on high priority.•Desktop Support. Understanding on Microsoft XP, Win7- 12, MS office 2007-10 support, office 365•Taking Service Desk calls on mobile phone for end user resolutions (as per the region needs/off hours English support) in case offshore team is experiencing any resources crunch•1st line and 2nd line support on applications, MS outlook configuration, troubleshooting, housekeeping and admin, network troubleshooting, IP, DHCP, DNS 1st and 2nd line, cabling, patching, blackberry and iPhone user support, desktop imaging, familiarity with ghost, printer troubleshooting, remote access through Citrix and Cisco VPN Projector and audio visual maintenance and support•Support to Networks, Security, Server Admin and Telephony Team and handle Adhoc activities remotely/on ground site support as per business critical needs, provide hands and feet support for any server room related tasks•Be available for priority events/instances as and when they occur, remotely or on ground at customer location 24x7 to support business uptimeHARMAN (harman.com) designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things. With leading brands including AKG, Harman Kardon, Infinity, JBL, Lexicon, Mark Levinson and Revel, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 25 million automobiles on the road today are equipped with HARMAN audio and connected car systems. Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidi