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Vision Service Plan DBA VSP Global Senior Operations Specialist in Livonia, Michigan

VSP Global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countries. No matter the role, we're all focused on a singular mission: to help people see. Learn more by visitingdivdivdivGeneral Summary/divdivThe position requires extensive knowledge of Onsite Clinic operations to support and enhance those operations through technology. With limited oversight, is responsible for partnership and collaboration with Global Technology Solutions (GTS), and for understanding, planning, coordinating and implementing the configuration, installation and maintenance of IT/Desktop, networking and medical equipment systems for VSP Retail Onsite Clinic locations. Provides technical leadership for managing and enhancing the OSC technical model, department projects, and Level 2 issues. Acts as liason to GTS for change management and Information Security in the Onsite Clinics./div/divdivdivEssential Functions/divdivUnderstand the long-term vision and develop a thorough understanding of technology gaps in VSP Onsite Clinic IT desktop software/hardware, network and medical equipment model. Is responsible for continual improvement of the OSC technical model through creative problem solving and in partnership with GTS, identify ways to align current systems with the future vision. Makes recommendations on OSC Model improvements to enhance efficiency, reduce technical issues in the field, and deliver cost savings.Work with clients to understand the unique IT and infrastructure needs required to support the Onsite Clinics longterm objectives, including future integrations and enhancements.Provide technical leadership, and partner with GTS as needed, for OSC strategic department projectsWork with clients to understand their specific unique technological requirements and independently, or in partnership with GTS as needed, develop and deploy creative solutions.Provide technical leadership and expertise to partner and coordinate with GTS resources in the design, modification, enhancement and deployment of technology platforms to meet client or business needsInstall and maintain DMP units at Onsite Vision CentersResponsible for coordinating support, and for providing Level 2 technical support for complex project and clinic issues in the clinics that must be escalated by team members from OSC and GTS.Acts as the SME for the OSC Model. Ensures technical documentation is developed and maintained, with the support of Level 1 technical support. Create new and/or revised technical procedures and processes and/or follow established procedures, service, and support standardsPartner with GTS to identify necessary circuitry and network solutions required for Onsite Clinic operationsResponsible for identifying, testing and installing software and hardware at Onsite Clinics, in partnership with GTS as neededPartner with GTS to oversee/orchestrate server buildsInvestigate, diagnose and implement solutions for Level 2 technical situationsProvide customer service to clients and staff in support of maintaining productivity in the onsite clinicsAssess technological needs and improvements with relation to software, hardware, networking and medical equipment future needsEnsure license compliance; for soft