Michigan IT Jobs

Mobile michigan-jobbank Logo

Job Information

Amazon.com Services Inc Regional IT Manager in Livonia, Michigan

About Operations TechnologybrOperations is at the heart of Amazon business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides 24x7 global IT support to Amazon Operations, including Fulfillment, Sortation, Logistics, and Last Mile. We also provide operational support on behalf of key partners including Amazon Fulfillment Technologies, OpsTech Infrastructure Engineering, Amazon Robotics, Amazon Warehouse Control Systems, and Amazon Lockers.brbrTogether, we take ownership for what we do - whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Fulfillment Center, or delighting our customers by delivering packages directly to them.brbrWhen we hire you at Amazon, we hire for the future. With unlimited career opportunities, Amazon invests in ensuring our teams are consistently inspired, constantly learning from each other, and are creatively contributing to our next big idea. You will be surrounded by the best innovators of our time. We value diversity!brSee why diversity is important to us at amazon.com/diversitybrWe are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Your role as a leader will be to confront obstacles others avoid and create a team that embodies our leadership principles.brbrAbout the RolebrThis team is experiencing rapid growth as we expand our North American Fulfillment Center (FC) network. In this role you will provide coaching, mentoring and guidance for a diverse team of managers and engineers. You will travel to many FCs to meet members of the team, learn about the business first hand and develop relationships with General Managers and Senior Operations leaders. You will regularly manage large, cross-functional projects and interact with software developers, executives, vendors and other support teams.brbrYou will be leading a team of IT professionals with various skill sets to provide truly innovative technical support to Amazon's Operations team who fulfill our customer promises millions of times a day. The technology varies between our different facilities, but Amazon's core IT infrastructure is fully redundant and relies upon top tier vendor hardware networked over fiber optic, copper, and wireless topologies. Your internal customers, whether human, robotic, or mechanical, use mobile computing devices, thin clients, integrated computer, and PCs running Windows, Linux, and Android operating systems to virtually and physically move ecommerce items from our suppliers into our fulfillment centers shelves, from those shelves into packaging, those packages into cars, trucks, and airplanes for delivery to front doors around the world. Key responsibilities include:br* Hire, train, and develop a team of IT professionals.br* Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.br* Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.br* Establish and maintain a positive, productive relationship with operational partners and staff.br* Lead infrastructure builds in new facilities.br* Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.br* Measure, monitor, and maintain team's ability to meet or exceed contact and resolution Service Level Agreements (SLA).br* Develop and maintain policies, procedures, and processes.br* Oversee management of equipment and parts inventory.br* Create, manage, and support recognition and communication programs.br* Travel up to 60%.brWe are committed to developing a diverse organi

DirectEmployers