Orchard, Hiltz amp; Mccliment, Inc. IT Support Technician - Livonia, Michigan in Livonia, Michigan

OHM is a growing, progressive, architectural, engineering, and planning consulting firm that has an immediate opening for a talented, highly motivated IT (Support) professional to work at our location in Livonia, Michigan.Position Overview: The IT Support Technician provides support for all service and support requests for our IT Help Desk, ensuring the proper operation of our computing equipment and applications, so that end users can accomplish their tasks.Key Duties and Responsibilities:• Field incoming help requests from users via email, telephone and in-person in a timely, courteous manner.• Setup new user Active Directory accounts, e-mail accounts/mailboxes and group membership• Image, configure and setup workstations and laptops.• Perform fixes, including installing and upgrading software, installing hardware, and configuring systems and applications.• Develop a good understanding of the organization's goals and objectives.• Provide end-user training.• Must have good documentation skills.• Must be willing to work some holidays, weekends and evenings to cover emergency support.• Must be willing to travel to remote offices.