Michigan IT Jobs

Mobile michigan-jobbank Logo

Job Information

Vision Service Plan DBA VSP Global Implementation Consultant in Livonia, Michigan

span class="jobdescription"spanVSP Global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countries. No matter the role, we're all focused on a singular mission: to help people see. Learn more by visiting /spandivdivdivfont class="bold"General Summary/font/divdivProvide leadership development, change management and training expertise in support of strategic business objectives for client implementations and Eyefinity software applications./div/divdivdivfont class="bold"Essential Functions/font/divdivConsult with clients to identify business workflow analysis Work with clients to define system design and configuration for preferences, lens and frame inventory, scheduling, etc. Manage client expectations around application functions Establish project milestones and ensure team deliverables are met Remotely resolve customer issues during implementation Investigate, track and resolve client issues Build documentation, processes, and tools for services to ease implementation Complete thorough and accurate documentation of training sessions and onsite consultations Develop criteria for evaluating the success of implemented programs; recommend program improvements and implement resulting changes Proactively identifies new processes and solutions Assist in the development of criteria for evaluating training programs Serve as a project lead on all aspects of assigned major training efforts. Manage logistics, curriculum, delivery, and assessment Work with conversion team, IT support, Implementation Coordinators and training specialists to deliver a successful customer implementation Serve as an expert trainer/developer for enterprise-wide workforce development; serve as lead and mentor to other trainers Develop, recommend and implement process improvements to ensure quality service and improve efficiencies Build documentation, processes, and tools for services to ease implementation Facilitate seminars, workshops and other training sessions to address business and organizational needs Conduct in-house staff training of updated software versions Complete thorough and accurate documentation of training sessions and onsite consultations Measure training effectiveness through question/answer, polling and surveys; monitor program effectiveness and report results to management Keep up to date with new version upgrades by gathering information from all available resources, such as QA, Development, and Documentation/div/divdivdivfont class="bold"Job Specifications/font/divdivTypically has the following skills or abilities: Bachelor's degree from an accredited college or university Minimum of three years of experience implementing software and training for end-users Minimum of three years of related professional experience Strong interpersonal skills and a high standard for communication Ability to be a team player and work effectively and prioritize c

DirectEmployers