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Mercy Medical Center Clinton Epic Program Manager in Livonia, Michigan

Employment Type:

Full time


Day Shift



Manages the scope, schedule, and quality of the project in a specific program area as assigned. Works closely with the project executives and other program leadership to coordinate activities. Forms collaborative relationships within the program team and within clinical and business communities. Assisting the project executives in reaching the project deliverables and objectives. Reviews progress of the program on an ongoing basis with the Epic implementation team and program executives.


Knows, understands, incorporates and demonstrates the Trinity Health Mission, Vision and Values in behaviors, practices and decisions.

Maintains a working knowledge of applicable Federal, State and local laws and regulations, the Trinity Health Integrity and Compliance Program and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

Establishes priorities that align with organizational initiatives. Manages multiple projects simultaneously and adapts to frequent changes in priority. Manages teams to consensus decisions that support organizational objectives

Key competencies

Implementation abilities:

See the positive in what is new and different

Reinforce the importance of the project together with the executives and the project director, and provide consistent communication to the project team

Provide perspective on common challenges and strategies for success

Approach problems constructively by focusing on how to move the project forward

Organize resources within the organization

Interpersonal abilities:

Communicate with people effectively

Motivate team members

Appropriately match team member skills to team responsibilities

Show appreciation for the team's efforts

Well-respected within the organization

Analytical abilities:

Match organizational needs to the system's functionality

Explore and analyze alternatives

Manage the project from an organizational perspective but never lose sight of detailed tasks

Commitment level:

Learn Epic's software


Must be available and plan to serve on this program for a minimum of four (4) years.

Must be a current Trinity Health colleague with five (5) years serving in a director or manager role or a functional leadership role and/or have managed other colleagues and/or (5) years of experience as a consultant. Must have met or exceeded expectations on most recent performance evaluations.

The work location is Livonia, Michigan. A leader in this role must be willing to live locally and/or travel to be present on the work site in Livonia 5 days a week, every week as determined by executive leadership upon selection.

Must be able to operate effectively in a collaborative, shared leadership environment.

Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.

Bachelor's degree or higher. Master's degree in clinical, revenue, IT or related field preferred or an equivalent combination of education and experience. Minimum of 5 years of experience managing people and/ or in IT systems implementation required. Knowledge of clinical or revenue workflow preferred.

Must possess prior experience in, process improvement, change leadership, and project management.

Must be an effective consensus builder and collaborator, have excellent written and verbal interpersonal and communication skills, and operate effectively in a highly collaborative environment.


Must be able to adapt to frequently changing work priorities, and be able to prioritize and balance the requirements of working with the System Office and Regional Health Ministries (RHMs).

Must be able to travel to various Trinity Health sites as needed.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned.

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states. Trinity Health includes 94 hospitals, as well as 109 continuing care locations that include PACE programs, senior living facilities, and home care and hospice services. Its continuing care programs provide nearly 2.5 million visits annually.

Based in Livonia, Mich., and with annual operating revenues of $17.6 billion and assets of $24.7 billion, the organization returns $1.1 billion to its communities annually in the form of charity care and other community benefit programs. Trinity Health employs about 133,000 colleagues, including 7,800 employed physicians and clinicians.

Committed to those who are poor and underserved in its communities, Trinity Health is known for its focus on the country's aging population. As a single, unified ministry, the organization is the innovator of Senior Emergency Departments, the largest not-for-profit provider of home health care services — ranked by number of visits — in the nation, as well as the nation’s leading provider of PACE (Program of All Inclusive Care for the Elderly) based on the number of available programs. For more information, visit www.trinity-health.org at http://www.trinity-health.org/ . You can also follow @TrinityHealthMI on Twitter.