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Consumers Energy Sr. Process Analysis in Lansing|Grand Rapids|Saginaw|Flint|Kalamazoo|Alma|Royal Oak|Battle Creek|Midland|Bay City|Cadillac|Traverse City|Hamilton|Livonia|Sparta|Owosso|Hastings|Norton Shores|Big Rapids|Kentwood|West Branch|Clare|Fremont|Benzonia|Clinton Township|Greenville|Tempe, Michigan

Join a diverse and dynamic team that makes and delivers the most valuable services in the world: electricity and natural gas. At Consumers Energy, our customers are at the heart of everything we do. Our employees work around the clock to provide service to our customers in honor of our history and to fulfill our promise to Michigan - Count on Us! Consumers Energy, the principal subsidiary of CMS Energy and headquartered in Jackson, Michigan, provides natural gas and electricity to nearly 6.8 million of Michigan's 10 million residents in all 68 Lower Peninsula counties.

The Sr. Process Analysis Specialist functions as a support role for those within the Budget, Planning & Analysis Department (BP&A). The Data Systems & Standards (DSS) team (within BP&A) develops, implements, documents, and applies standard processes for BP&A.

This role produces technical documentation, drawing from a range of subject matter and using a variety of media and formats to communicate complex concepts and information. Applies standard technical communication techniques to gather, analyze, develop, author, and deliver accurate, clear, and concise documents to specific audiences. Such documents may include (but are not limited to) policies, procedures, guidelines, forms, job aids, regulatory materials, process diagrams, manuals, user guides, handbooks, content for Web sites, and training materials.

Associated Activities:

  • Conduct initial in-depth analysis of the business

  • Facilitate small working groups to standardize procedures

  • Participate or lead special projects related to creating process efficiencies

  • Influence leadership on implementation of policies, procedures, processes, and standards

  • Monitor activities of the organization and cross-functional organizations to ensure project(s) progress on schedule and within defined scope parameters

  • Utilize Quality/Lean/Six Sigma tools such as business plan deployment, problem solving, root cause analysis, process mapping, and gap analysis

  • Produce implementation plans for organizations to adopt new standards

  • Advise BP&A team on change management strategies


  • Bachelor’s degree in a related field or equivalent experience in related field.

These skills may set you apart

  • Knowledge of prevailing professional standards in the field of Technical Communication

  • Demonstrate good editorial judgment and attention to detail

  • Excellent time management, planning, and organizational skills

  • Ability to work independently and as part of a professional team

  • Ability to work collaboratively with cross-functional teams on assigned projects

  • Ability to produce visually attractive and cohesive content

  • Apply analytical skills to review source material, develop content, and ensure usability

  • Ability to grasp, synthesize, and organize large amounts of complex information

  • Maintain consistency in format, tone, and style of content

  • Conduct comprehensive research on topics relevant to assigned projects as needed

  • Ensure accuracy, brevity, and a methodical approach in completing assigned projects

  • Interview SMEs to gather reliable and complete source material

  • Display good working knowledge of industry standard communication tools (i.e., hardware and software

  • Microsoft Office – Word, Excel, PowerPoint

  • SharePoint

  • Adobe Acrobat Pro

  • Lean Six Sigma

  • Change Management

Position will be filled at the appropriate salary grade based upon the skills, knowledge, and experience of the selected candidate.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, sexual orientation, gender identity or national origin.