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EY User Experience Strategist - Tech Consulting Manager in Lansing, Michigan

User Experience Strategist - Tech Consulting Manager


Requisition # UNI00H2L

Post Date 6 days ago

Today’s companies are experiencing unprecedented digital growth as digital-physical systems, powered by Internet of Things and fueled by data, create a fully interconnected society. Increasing customer demands require companies to create a seamless experience across all channels. It’s an increasingly complex, digitized, fast-changing and interconnected world. As part of our user experience team, you’ll help leading companies across industries strategize and execute on digital transformations that propel their future vision and experience.

The opportunity

With rapid growth across digital, we’re looking for people who bring forward a passion for delivering world class user experiences. You can expect to work in a truly leading-edge environment, surrounded by some of the most engaging and knowledgeable colleagues in the business.We’ll look to you to provide our clients with a unique perspective on how experience design can drive transformation and improve their bottom line. This is a high growth, high visibility area with plenty of opportunities to enhance your skillset and build your career.

Your key responsibilities

In this role, you’ll work on a dynamic mix of projects helping our clients solve some of their most pressing issues. Working in diverse, inclusive teams to build relationships with our clients, you’ll deliver innovative high quality work products. As both a Manager and User Experience Strategist, you will lead the development and execution of the customer experience and/or digital vision for client service delivery.

Skills and attributes for success

  • Ability to play a key role in Experience Strategy development for clients, including analysis of current state maturity, identifying customer friction points and opportunities, defining future state experience vision, depicting the future state customer journey, and defining the experience roadmap.

  • Provide direction and guidance on all user experience deliverables, including customer personas, experience maps, reports, concepts, visualization, and roadmaps.

  • Deep knowledge and experience using design thinking techniques to solve complex business problems with simple, industry-leading design solutions.

  • Clearly and effectively communicate design processes, ideas and solutions to teams and clients with strong aesthetic sensibilities.

  • Provide strategic design direction, working with engagement team to manage client expectations in line with the overall strategic vision.

  • Ability to foster an innovative and inclusive team-oriented work environment, taking an active role in managing and mentoring junior level user experience consultants.

To qualify for the role you must have

  • Bachelors degree in Human Computer Interaction, Interactive Media, Interaction Design, Human Factors, Cognition Psychology, Cognitive Science, Communications, Informatics and Design or a related field. Masters preferred.

  • At least 7 years of consulting experience in Customer Experience, User Experience, or Product/Service Strategy.

  • Experience that spans across UX, business, operations, engineering, and design. That is, you should feel comfortable talking to and partnering with business, UX, design, developers and technology stakeholders.

  • Knowledge of Adobe Creative Suite, Axure, InVision, Keynote, OmniGraffle, Sketch or other design technologies.

  • A solid grasp of user-centered design and testing methodologies, including usability heuristics and inclusive design.

  • Experience supporting business development opportunities throughout the sales lifecycle, assuming responsibility for key client design relationships.

  • Willingness and ability to travel both domestically and internationally.

  • Experience managing and leading teams and individual direct reports.

Ideally, you’ll also have

  • Past experience in consulting, CX Practice in a Fortune 500 firm, or agency in a media management or digital creative experience in a client facing role.

What we look for

We’re seeking passionate leaders with a strong digital vision and a desire to stay on top of both customer experience and digital trends and who value diversity and inclusion who team to provide our clients with innovative solutions. If you have a genuine passion for helping clients define and execute on their digital vision,EY’s Digital & Emerging Technology User Experience practicecould be the next step in your professional journey.

What working at EY offers

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, both pension and 401(k) plans, a minimum of 18 days of vacation plus twelve observed holidays and ten personal care days, and a range of programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

  • The opportunity to manage a portfolio of talent within a designated service line

  • A collaborative environment where everyone works together to create a better working world

  • Excellent training and development prospects, both through established programs and on-the-job training

  • An excellent team of senior colleagues, dedicated to managing and varying your workload

About EY

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Join us in building a better working world. Apply today.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.