Ingham County Human Resources Temporary Computer Tech I in Lansing, Michigan

ulliTroubleshoot, repair, install and maintain PC related hardware on the County’s network./li/ululliOrganizes and prioritizes requests for service and on an as-needed basis works with vendor to resolve hardware and software problems./li/ululliVisits departments throughout the County to trouble-shoot, repair, and maintain data equipment problems, including workstations, portable/laptop computers, scanners, monitors, printers, telephones, faxes, modems, and other peripherals./li/ululliDetermines the need to contract out repair work./li/ululliTracks inventory by staff member and workstation and ensures this information is updated and accurate in the county’s call tracking system./li/ululliAssists in developing specifications and recommends computer related purchases to management./li/ululliCoordinates work orders for the installation of new equipment and recycles old equipment. Ensures all necessary software and data is migrated and network connectivity is established./li/ululliPlans, schedules and coordinates new operating systems releases, engineering changes, and preventative maintenance changes. /li/ul ulliEnsures the accurate and complete logging of required information into the MIS call tracking system./liliAdheres to county and MIS policies and procedures./liliProvides software support on county approved applications and operating systems./liliAssists with special projects as needed./liliWhen necessary, escalates problems to management or the appropriate secondary level of support resource for resolution./li/ul