U.S. Bank Technology and Operations Services Issue Management Lead - Minneapolis, Charlotte or US Work Location in Lansing, Michigan

The Technology and Operations Services (TOS) Issue Management lead will manage the TOS Issue Management program, which includes procedure ownership, oversight and routines related to the Issue Management framework adherence across TOS and analysis and reporting of issues data. Accountable for an effective partnership across TOS and with the Enterprise Issues Management Framework team.


Basic Qualifications

  • Bachelor's degree, or equivalent work experience

  • 10 or more years of experience in an applicable risk management environment

Preferred Skills/Experience

  • Hands-on experience with the Issue Management Framework, including the end-to-end issue management lifecycle

  • Experiences in issue management or risk governance

  • Considerable knowledge of the TOS business line’s operations, products/services, systems, and associated risks/controls

  • Advanced knowledge of Risk/Compliance/Audit competencies

  • Strong leadership and management skills of processes, projects and people

  • Excellent written and verbal communication skills

  • Knowledge and experience with Archer/CIT

  • Strong skills authoring procedures, defining and implementing governance of those procedures

  • Strong analytical, problem-solving and negotiation skills

  • Experience in data and thematic analysis, to recommend potential changes and implement recommendations

Job: Risk/Compliance/QC/Audit/Fraud

Primary Location: North Carolina-NC-Charlotte

Shift: 1st - Daytime

Average Hours Per Week: 40

Requisition ID: 180037759

Other Locations: United States, Minnesota-MN-Minneapolis

U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.