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U.S. Bank Quality Testing Director-Consumer and Business Banking in Lansing, Michigan

The CBB Quality Testing Director leads a team of RCA Professionals that cover quality assurance testing over non-mortgage products and applicable horizontal regulations. Train, coach, and mentor team members and/or new team members to ensure program integrity and execution. Proven ability to build and manage a team of Risk/Compliance/Audit professionals who have credibility and work directly with business line management. The job scope and complexity of assigned business is highly specialized and complex. The Director will lead projects and quality assurance activities that ensure compliance with investor guidelines, internal policies and procedures, and other applicable federal, state and local laws and regulations, as assigned. Identifies gaps and determine solutions that minimize losses resulting from inadequate internal processes, systems or human errors. Identifies, responds and/or escalates risks as appropriate. Regularly interact with senior management and possess advanced relationship and negotiation skills.

JOB ROLE OVERVIEW

Responsibilities will include but are not limited to the following:

  • Manage RCA Professionals including staffing, performance management, prioritization of projects, guidance and training

  • Manages the facilitation of and owns the output of QA projects, assessments, tests

  • Ensures QA Programs/Procedures are executed according to the corporate Business Line Quality Assurance Policy for assigned business line products, processes and requirements

  • Guides analysis of transaction handling or control performance against defined policies, guidelines or laws

  • Provides guidance/approval in the development of process inquiries, walkthroughs and procedure review to support the development/design of QA test work papers

  • Owns the accuracy of analyst(s) test work papers, verify and measure the quality of staff conclusions

  • Validate and approval of populations of desired activity for accuracy and completeness. Ensures test samples are based on investor guidelines and internal program defined methodology (documenting rationale for adequate coverage)

  • Ensure the resolution of previously identified issues is verified

  • Manage validation reviews targeted to assess adequacy and sustainability of corrective actions taken by CBB management to resolve certain issues or perform historical account reviews (lookbacks), and where applicable, customer remuneration

  • Lead test result discussions with business line management and risk partners related to identified exceptions/issues, criteria used to define expected results, root cause assessment, exposure assessment, and actions needed/recommended

  • Develop and present process improvement proposals to reduce risk of control failure and/or drive process efficiencies

  • Approve report for Sr. Management review and distribution; approving, analyzing, and validating test workpapers which support reported results to key stakeholders

  • Owns tracking and incorporating defect trending, ensuring follow-up to verify resolution of previously identified issues

  • Owns the summarization of QA results for assigned focus areas and visibility for senior management

  • Key management contact for internal audits and regulatory exams of QA function

  • Reviews and approves assigned QA Program/Procedures with QA practices (annual plan, staffing, tools, etc.)

  • Other duties and deliverables as assigned by management

Qualifications:

BASIC QUALIFICATIONS

  • Bachelor's degree, or equivalent work experience

  • 15 or more years of experience in an applicable risk management environment

  • Applicable certifications

PREFFERRED SKILLS/EXPERIENCE

  • Ten or more years of experience monitoring, auditing, and testing of investor guidelines, regulations, financial services, and third party risk management

  • Expert understanding of consumer lending/mortgage product/services, branch operations, Physical Asset Optimization including the associated regulatory impacts, systems, and associated risks/controls

  • Expert understanding of applicable laws, regulations, financial services and regulatory trends that impact consumers

  • Advanced experience building and managing an onsite assessment program and managing a third party relationship including executing ongoing management requirements over a large scale strategic relationship.

  • Advanced knowledge of third party risk management regulatory requirements and Archer eGRC capabilities.

  • Advanced knowledge of Risk/Compliance/Audit competencies

  • Exceptional skills in leadership and management of process, projects and people

  • Strong critical thinking and analytical skills

  • Demonstrated ability to manage multiple tasks and deadlines simultaneously, advanced skills at managing stressful situations

  • Proven adaptability to changing priorities

  • Demonstrate flexibility and adaptability as project priorities/requirements evolve or change

  • Advanced ability to identify and clearly communicate and document issues, root cause, exposure and recommendations

  • Must possess business acumen and credibility to help business line(s) proactively identify and address changing workforce needs

  • Advanced to expert level of presentation (verbal/written) and relationship building skills

  • Advanced computer navigation skills using a variety of software packages, including Microsoft Office applications and word processing, spreadsheets, databases, and presentations

  • Demonstrates strong technical knowledge in financial systems, audit tools, and other products (include but not limited to: ACAPS, ALS, MSP; TeamMate; DocVelocity, LDRS, ECM, Hogan, LeaseMaster, RMS, Fusion, Common Trans, Archer, etc.)

  • Applicable professional certifications and advanced education (e.g., C.I.A., C.B.A., C.F.A., C.F.S.A., C.P.A, M.B.A., and/or J.D.)

Job: Risk/Compliance/QC/Audit/Fraud

Primary Location: United States

Shift: 1st - Daytime

Average Hours Per Week: 40

Requisition ID: 200018172

U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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