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Liquid Web Manager, Marketing & Web Operations in Lansing, Michigan

The Manager, Marketing & Web Operations is responsible for effectively managing day-to-day operations of nexcess.net and associated digital properties. This strategic leader will partner with dev resources and stakeholders to optimize this critical digital channel with key goals of driving brand awareness, qualified leads, conversion rate optimization and transaction (revenue) growth for the business. This position is a remote, work from home opening.

As a Manager, Marketing & Web Operations your responsibilities would include:

  • Ongoing review and enhancement of website through content management and design; ensuring accuracy, consistency and alignment with overall business and marketing strategies, while adhering to ADA and security requirements.

  • Maintaining a deep understanding of website experiences and identify unique opportunities to leverage content, creative, and technology to drive or influence conversion rate.

  • Providing direction on website content and design to various stakeholders to ensure alignment with the overall digital strategy; which includes coordinating/publishing content, while ensuring continuity of themes and design layout.

  • Recommend and implement new capabilities to improve site speed, compliance, SEO, user experience (UX), and conversion rate optimization (CRO)

  • Streamlining navigation and overall information architecture in order to improve the online experience for users

  • Leveraging analytics, market research, and usability testing to create and continuously enhance ongoing content/design strategy

  • Planning, executing, monitoring, analyzing, and reporting on website performance and initiatives with a sharp focus on driving inbound organic leads & conversions

  • Proactively identifying, prioritizing, and driving opportunities for ongoing process improvement

  • Responding to and troubleshooting website issues quickly

  • Working with internal ops teams & others to understand website performance including impressions, visitors, sessions, leads, downloads and conversion rates, providing actionable insights for continuous improvements

  • Identifying reporting & analytics gaps. Maintaining change management logs and pre-post change assessments

  • Scoping, prioritizing, and executing website content updates and overall site roadmaps while effectively managing timelines and stakeholders

  • Partnering with external agencies to manage SEO strategies and content optimizations, including implementing best practices to drive traffic and conversions

  • Keeping up-to-date with industry best practices and monitor competitor websites

  • Ensuring full compliance on the website with all laws and regulations

You Have:

  • 6+ years of website management experience

  • Proven ability to think and work strategically, while also driving rapid execution

  • Excellent organizational, analytical, communication and interpersonal skills

  • Ability to quickly understand complex issues and generate innovative solutions to solve for them

  • Comfort in collaborating and communicating with peers and leadership across the company

  • The ability to thrive in a matrixed environment

  • Bachelor?s degree and/or equivalent work experience

  • The ability to support and enforce a content strategy based on requirements

  • Advanced knowledge of WordPress

  • Thorough understanding of User Experience and Information Architecture

  • The ability to leverage analytics, Search Engine Optimization (SEO), market research and usability testing to create and continuously enhance web content and design strategy

  • Strong written and oral communication skills with an ability to present to stakeholders with confidence

  • The ability to demonstrate strong project management and leadership capabilities while demonstrating a strong sense of urgency

  • Ability to work with multiple people under competing deadlines and can change direction quickly, while maintaining excellent communication and attention to detail necessary for project success

  • The ability to work within corporate environments/cultures with numerous stakeholders (including all levels of management, Legal, Information Security, Privacy, and Information Technology)

  • The ability to contribute to, communicate and enforce the Web Standards of our digital assets, including but not limited to Style Guides, Accessibility requirements, UX and established Design standards

Bonus Points For:

  • Experience in hosting or associated technology

We Offer:

  • 100% Employer paid Benefits options - Medical, Dental, Vision, Prescription

  • Traditional and Roth 401k with company matching

  • Continuous beverage service

  • Fun employer-sponsored events

  • A collaborative team culture

  • Consistent/set work hours

  • Challenging non-redundant daily duties

  • A voice in how things get done

  • Access to ongoing training


This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Liquid Web Inc. reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains ?at will?.

Equal Employment Opportunity Policy: Liquid Web is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.