Michigan IT Jobs

Mobile michigan-jobbank Logo

Job Information

Fiserv Implementations Analyst, Staff in Lansing, Michigan

Position Description

What does a great Implementations Analyst do?

As an Implementations Analyst in our Fiserv CRM discipline, you are a data scientist, an application consultant, a programmer, a respected client advisor, an analyst, a builder, a designer, a problem solver, an instructor, a technologist, and a continual learner.

For clients, you will provide enterprise wide data management consultation, architecture, programming, and support to banks and credit unions. You will guide clients on turning Fiserv tools into institution wide solutions for their information architecture. Your journey will include consulting, configuration, instruction, design, execution, analysis, and delivery. You will work to mentor clients as they build and improve customer relationships, market share, and revenues through data.

If you are analytically driven and enjoy engineering continuous improvement in systems and relationships through data, the Implementations Analyst, CRM is a role that will bring purpose to your passion.

This is s a client facing role where professional communication and consultative support is required on every project.

Basic Qualifications for Consideration :

  • Bachelor’s Degree in Statistics, Business Analysis, Database Engineering, Business Information Systems, Engineering, Data Science, Mathematics, Business Administration or equivalent work experience.

Preferred Skills, Experience, and Education:

  • Experience working with custom information systems, business analytics engines, reporting data bases, and marketing data, including the building of queries, reports, and dashboards, preferably in the financial or financial services industry

  • Demonstrated ability to gather, analyze, and interpret data, as well as lead discussions on business and technical topics

  • Proficient SQL whether through the creation of queries, extract, reports, or scripting for Oracle databases

  • Solid understanding of banking, including lending, consumer demographics, and PII process, policies, procedures, reporting, and regulations

  • Working knowledge of DNA, CRM/BI, iVue, Integrator, DNA Market, or Integrator Advance tooling.

  • Knowledgeable in PL/SQL, with understanding and exposure to the development of database objects, including editing stored procedures, as well as writing functions, packages and triggers

  • Ability to validate programming results against requirements and donor data

  • Outstanding client services skills in a service oriented environment or role

  • Must be self-directed and willing to work under strict deadlines with precision and accuracy

  • Ability to coordinate multiple tasks to completion with minimal supervision and deliver on time sensitive project tasks

  • Excellent communication and interpersonal skills

  • Experience coaching clients through technical issues and long-term projects

  • Ability to multi-task and change direction in a fast-paced delivery focused environment

Travel required :

  • Up to 40%

  • Occasional weekend work required

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Learn more about us.

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

In this role you will be aligned with our Open Solutions division which offers multi-charter solutions to banking and credit union clients in a shared services model. Its flagship product, the DNA™ platform, is a real-time, open technology account processing solution for financial institutions seeking a modern technology architecture and looking to benefit from the power of data and integration.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.