Michigan IT Jobs

Global IT Service Manager 1

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Req Id : 29906

Job Title : Global IT Service Manager 1

Business Unit Sector : COR-CORP-CIO

Work Location : KCP, USVRTL

Opportunity Type : Staff

Relocation eligible : No

Full time/Part time : Full-Time

Contract Hire Only for this Project : No

Job Family

Information Technology Service

Job Code

2067

Job Grade

006

Salary Plan

ITS: Information Technology Service

Job Summary

Black & Veatch is seeking a Global IT Service Manager to lead various aspects of Service Operation, Design , and Strategy . This role will work across multiple B&V and service provider led teams to mature IT Service Management capability . This role will also align IT Service delivery with Black & Veatch business areas leveraging the ServiceNow platform to drive the balance of cost and value of IT Services.

Key Responsibilities

• Delivering a Service Health model for key IT Services derived from various monitoring sources

• Architecting event management and event correlation solutions

• Informally assessing and o ptimizingService Provider led IT Service Management functions such as IT Operations Mgmt and Service Validation & Testing

• Provide technical leadership and mentoring

• Collaborate with ServiceNow team to ensure event correlation and orchestration goals are met

• Collaborate with CSI Lead to ensure process revitalization aligns with automation and orchestration targets

• Work with various IT teams to identify ServiceNow automation and integration opportunities to improve the existing state of IT operations

• Work with application owners to define application and user experience based monitoring requirements

• Collaborate with ITSM and Project Teams to ensure production changes are accounted for in monitoring and event mgmt

• Work with various CIO Office teams to determine Availability Mgmt approach and align tool and process strategy

• Establish strong rapport with clients, keeping both internal and external stakeholders informed of progress on a consistent basis

• Provide guidance and facilitate communications with Project teams and Architects and Developers throughout the effort to ensure project success for service validation, change evaluation, and transition planning.

• Provide Architectural oversight for the delivery of technology

• Provide execution guidance to the PMO on the delivery of technology projects

• Produce and deliver strategic technology presentations for Business leadership, IT leadership, and technology vendors

• Analyzing complex business needs and recommending technical and process solutions

• Be a thought leader to business and IT stakeholders for cost / value recommendations

Management Responsibilities

Minimum Qualifications

Education: Bachelor's degree required. 10 - 15 Years' experience required.

Experience: 5 + years of experience in an ITSM Manager Role, Service Manager, Service Level Manager or equivalent

All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

Preferred Qualifications

• 5 + years of experience working within a large-scale enterprise company and preferably experience within a consulting company to assess and improve IT Operations

• 3-5 years’ experienceadministering and/or managing a System Center Operations Manager environment

• 3-5 years’ experienceadministering and managing a SolarWinds environment

• Previous experience configuring and customizing all aspects of event management and event correlation from envisioning to implementation

• 3-5 years’ experiencetroubleshooting network, server, application, and desktop performance

• Experience in EPC industry preferred

• Understanding of a broad range of technologies at the architecture level and at a business process/impact level. These include but are not limited to core network technologies, systems for enterprise work process, mobility, data management and cloud-based computing

• Program Management and Vendor Management

• Experience acting as a Service Owner across various service components

• Presenting complex technical concepts in business consumable language

• Strong analytical and problem-solving skills

• Proven track record in strategic technology planning, execution and policy development

• Leadership orientation and respect for discretion. Must be able to build consensus

Certifications

Contact Compensation

Competencies

Work Environment/Physical Demands

Black & Veatch Holding Company, its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) affirmative action laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law.

Nearest Major Market: Kansas City