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Fiserv CRM Functional Solutions Consultant in Lansing, Michigan

What does a great CRM Functional Solutions Consultant do?

Here is your chance to work with a highly engaged team of financial services CRM experts to help Fiserv clients grow their business through effective deployment of CRM technology. Fiserv’s market-leading financial services CRM solution leverages Microsoft’s highly acclaimed Dynamics platform to meet the specialized sales, service, and marketing requirements of consumer and business banking. This innovative Fiserv solution enables financial institutions to deliver superior customer experience and consistently execute their sales and customer relationship strategies.

As a CRM Solutions Consultant, you will be a key player in professional services engagements for client implementations, upgrades, data migrations, conversions, integrations, and more. You’ll apply expert knowledge of the Fiserv CRM solution and the Microsoft Dynamics platform while advising clients about CRM best practices in multiple areas, including sales, service, and marketing. You will lead discovery sessions to gather requirements, facilitate data and system integration sessions, migration and conversion planning, system testing, training workshops, and user adoption best practices.

As a CRM Solutions Consultant, you can look forward to:

  • Acting as the client-facing subject matter expert for simple to complex engagements (implementations, upgrades, data migrations and conversions, system integrations, and more) from program initiation to go-live

  • Facilitating discovery sessions with clients to understand and document business, data, and functional requirements (current and future state)

  • Lead data design sessions with internal teams and clients

  • Create data specifications and data model diagrams

  • Perform detailed data analysis and data mapping to support import, integration, analytics and reporting

  • Define and facilitate data validation and test plans for data processes

  • Coordinate with technical team to deliver and configure client-specific configurations and solution updates

  • Provide client support and best practices during engagements, including diagnosing, troubleshooting, and resolving data and system issues

  • Provide training to client power users on system features and data processes relevant to their deployment

Required Qualifications for Consideration:

  • High school diploma required; Bachelor’s degree preferred

  • 5+ years technology and business consulting experience in the financial services industry

  • 5+ years of demonstrable experience with data requirements and analysis, data migrations and mapping, and reporting

  • 3+ years’ experience implementing enterprise cloud-based CRM solutions for banks/credit unions

  • 5+ years of working experience with the Microsoft Dynamics CRM/365 or other CRM platform (Salesforce)

  • Solid understanding of data models, data mining and segmentation techniques

  • Polished and professional verbal and written communication skills

  • Extensive experience with data and systems integration across multiple systems

  • Proficiency with Microsoft tools/products: Outlook, Word, Excel, PowerPoint, OneNote, SharePoint

  • Flexibility to work after hours/on-call/weekends for planned project milestones and key events

  • Travel up to 30% (Post COVID)

Preferred Qualifications:

  • Certifications in Dynamics CRM (preferred) or related technologies

  • Microsoft Power Platform experience

  • Experience with MS Project and Visio

Learn more about us.

In a world moving faster than ever before, Fiserv helps clients deliver solutions in step with the way people live and work today – financial services at the speed of life. With 24,000 associates, we help more than 12,000 clients worldwide create and deliver solutions to enable today's consumer to move and manage money with ease, speed and convenience. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.

In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.

From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes

Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks.

Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations.

We welcome and encourage diversity in our workforce. We are an equal opportunity employer/disability/vet.

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

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