Jackson National Life Insurance Company Client Software Administrator I in Lansing, Michigan

Job Purpose The Client Software Administrator I is responsible for the desktop environment, including the deployment/distribution of all software, patches, service packs, and Operating System upgrades, while maintaining the computing image to ensure the security and stability of the desktop environment. Essential Job Duties & Responsibilities 1. Under direct supervision, provides 2nd-level technical support and consultation for software and operating systems.

  1. Executes advanced troubleshooting techniques.

  2. Provides Tier 1 & 2 support staff with the tools necessary to support the desktop environment.

  3. Identifies and resolves moderately complex systems problems.

  4. Installs and maintains Operating Systems and Virtual Machines.

  5. Conducts the implementation of systems software.

  6. Executes and manages scripts to maintain the desktop infrastructure environment.

  7. Deploys Active Directory Group Policy Objects (GPOs) and associated custom GPO templates for the desktop environment.

  8. Follows and enforces organizational IT security policies and processes, including change management processes.

    1. Ensures that desktop environment patch management is kept current.

    2. Monitors desktop environment to ensure availability and stability.

    Other duties

  9. Provides training to users and/or support staff on new/updated systems as needed.

  10. Performs other special projects or duties as assigned.

    Job Requirement (Knowledge, Skills & Abilities)

  11. Ability to train to serve as a subject matter expert (SME) for the desktop/application environment.

  12. Knowledge of Microsoft Windows configuration, installation, maintenance, support and troubleshooting.

  13. Knowledge of virtualization technologies including resource allocation in VMware ESXi hypervisor and Microsoft Hyper-V.

  14. Must be aware of industry standards; available technologies; and security and system best practices.

    Education and Experience Required

  15. Associate’s degree or equivalent experience.

  16. 0 – 3 years of experience in an IT environment.

  17. 0 – 3 years of experience Microsoft Windows environments.

  18. Experience with the following platforms and systems preferred:

  19. Microsoft Operating Systems

  20. VMware ESXi

  21. Microsoft Hyper-V and High Performance Computing (HPC)

  22. BMC Client Management, Microsoft System Center Configuration Manager, or equivalent systems

  23. Microsoft App-V or VMware ThinApp

    1. Profile management software such as AppSense, Citrix Profile Management or VMware Persona Management

    Certifications, Licenses, Registrations Required

    N/A Job Level that this position reports to (i.e., Supervisor, Manager, Director, etc.): Manager or above.

    *LI-AW1

Job: *Information Technology

Organization: *Jackson National Life Insurance

Title: Client Software Administrator I

Location: MI-Lansing

Requisition ID: JAC003XL