AF Group Business Process Analyst I / II #18-2152 in Lansing, Michigan

h3AF Group/h3 What makes our insurance company different from the rest? We have been voted a 2009-2017 "Best Place to Work" by Business Insurance Magazine. In our commitment to being a best place to work: liWe pride ourselves on hiring and retaining the best and brightest talent./li liWe provide opportunities for each person to maximize their potential, directly contribute to our organizations' success, and be appreciated for their difference./li liWe have built our corporate culture on a foundation that honors our employees./li liWe value drive, we encourage innovative thinking. We have no doubt that you'll find inspiration in those you work alongside and support for the ambition we know you'll bring to the table./li /ul The Position span style="text-decoration: underline;"Business Process Analyst I / II #18-2152/span Responsible for leading business units' enterprise wide in their quality initiatives. Develops and maintains policies, procedures, and workflows. Identifies and implements methods that will increase organizational effectiveness of quality framework in these departments. This role supports the development of work standards and establishment of performance metrics. Acts as the primary liaison with and between other enterprise business units. Exchanges information with professional staff, vendors, managers and executives, offering assistance in addressing multi functional business unit needs. In addition, this position is responsible for mentoring employees on key quality principles and concepts. RESPONSIBILITIES/TASKS (core for both): liCreates the necessary work flows, policies, procedures and job aids to carry out key line functions and reduce errors./li liAssesses and improves existing policies, practices, and procedures in support of department and enterprise goals./li liImplements new and revised policies, practices and procedures./li liAssists in the development of production and quality standards./li liProvides forms and letter management./li liUpdates and distributes electronic job manuals which include maintaining the business management system./li liAssists with integrating business process work flows with technology and systems./li liReviews system business requirements and provides feedback to ensure business needs are met./li liAssists in identifying and implementing efficiencies through technology or process improvement./li liAssists in the development of user acceptance testing cases and activities. Incorporates proper audits and controls into workflows./li liAssists in the development of staffing models to determine FTE needs./li liAssists with the design, content development, implementation, and delivery of training programs, as appropriate./li liDevelops and prepares necessary reports and manuals, as required./li liRepresents unit on various projects and committees, as assigned./li liMaintains confidentiality of all information processes./li liWorks with minimum supervision and exercises sufficient discretion and independent judgment./li /ul Business Process Analyst II: liLeads the integration of work flows with technology and systems./li liLeads the identification and implementation of efficiencies through technology and/or process improvement./li liLeads committees at the department and corporate level./li liLeads the development and documentation of works standards./li liLeads the development