Michigan IT Jobs

Mobile michigan-jobbank Logo

Job Information

Trouble Shooters Technical Support, LLC Apprentice Desktop Support Specialist in Lansing, Michigan

Trouble Shooters span style="text-decoration: underline;"Apprentice Desktop/spanspan style="text-decoration: underline;" Support Specialist/spanhas been leading the way in commercial technical solutions within the State of Michigan for a number of years. We have carved out a strong presence in the community and are excited to add: A Full time position for a span style="text-decoration: underline;"Apprentice Desktop Support Specialist/spanat our Lansing, Michigan team! We ask that you live within a 20 mile radius of Lansing, Michigan. The span style="text-decoration: underline;"Apprentice Desktop Support Specialist/span position is responsible for computer repair, networking and server administration based work. This includes the diagnosis and repair of desktops, laptops, and servers. Candidates will also support VoIP based phone system software and hardware. What you can expect in this position: liAble to ldquo;think outside the boxrdquo; to help create solutions by answering questions on product installation, usage and Implementation from incoming customer telephone calls - helpdesk background./li liRely on instructions and pre-established guidelines to help assist customer inquiries by researching and resolving customer complaints and document all contact actions and responses in a helpdesk tracking system./li liHandle the setup, installation, deployment, and administration of Windows based networks and troubleshoot network issues/li liPrepare reports and correspondence with internal staff and/or external customers and vendors/li liWe might ask other things from you. Are you good at managing your time and projects?/li /ul Are you up for the task?