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Consumers Energy Company Senior Strategic Business Support Consultant in Jackson, Michigan

Join a diverse and dynamic team that makes and delivers the most valuable services in the world: electricity and natural gas. At Consumers Energy, our customers are at the heart of everything we do. Our employees work around the clock to provide service to our customers in honor of our history and to fulfill our promise to Michigan - Count on Us! Consumers Energy, the principal subsidiary of CMS Energy and headquartered in Jackson, Michigan, provides natural gas and electricity to nearly 6.8 million of Michigan's 10 million residents in all 68 Lower Peninsula counties.SUMMARYAs a member of the Customer Operations Projects Support team, this position leads and manages operational strategic initiatives by managing, supporting, and assisting all aspects of delivering operational transformation. They are instrumental in developing executing cutting edge assignments to deliver success for our Customer Operations team. The successful candidate for this position will have primary responsibility for delivering operational Strategic expertise to the organization. This will require a blending of regulatory knowledge, strong business acumen, keen financial skills, influential competency, quantitative analytical abilities to optimize the planning and performance of the teams.During this time of uncertainty, we are committed to ensuring the safety and health of our communities and co-workers. We are using new and innovative ways to interview and onboard new employees remotely at this time.This role will be work-from-home until our leadership team has determined it's safe to resume work in the office. At that time, this position may require 1-2 days/week travel to One Energy Plaza, Jackson, Michigan. Remote work will be available for the rest of the time. Ideally the selected candidate would reside in the state of Michigan in order to commute on a regular basis to One Energy Plaza, Jackson, Michigan.JOB DESCRIPTION/RESPONSIBILITIESand#8226;Accountable for strategic initiatives, focused on achieving performance metrics, process efficiency and customer satisfaction.and#8226;Drive breakthrough thinking to turn around operational performance manage initiatives to the finish line leveraging analytics strong collaboration.and#8226;Manage lean projects to drive business improvements use problem solving / continuous improvement tools to identify defects and improve processes.and#8226;Manage the development execution of strategic initiatives for the Customer Operations Organization; including the strategy update process, development of organizational scorecards and creation of the business units' operating plans.and#8226;Deliver knowledge and research on market trends, benchmarking and process improvement techniques.and#8226;Analyze the strategic, operating and financial impacts of business proposals and/or external regulatory legislative proposals.and#8226;Manage the development of executive level PowerPoint presentations as an effective communication vehicle.REQUIREMENTS/QUALIFICATIONSand#8226;Bachelor's degree in an applicable field.and#8226;Less than a Bachelor's Degree may be considered if accompanied by extensive company or industry experienceand#8226;3 or more years of exempt experienceand#8226;Skilled at designing and presenting a highly effective PowerPoint presentation at executive level and other communicationsThe following skills / experience may set you apart from others:and#8226;Bachelor's degree in Business, Communications, Finance, Accounting, IT or Engineering.and#8226;Masters or other advanced degree, in a Communications or Business area.and#8226;Strategic thinkingand#8226;Business Analytics and Optimization.and#8226;Lean/Six Sigma certification.and#8226;Energy industry background that includes a working knowledge of effectively mapping technology to business challenges.and#8226;Proven analytical and problem-solving abilities; strategic and creative while demonstrating strong analytical and facilitati