Henry Ford Health System IT Operations Associate - Communications Center - Part Time - Allegiance Health - Jackson, MI in Jackson, Michigan
GENERAL SUMMARY: Operate computers and related peripheral equipment in the processing or data preparation of reports or other output media. Monitor Data Center systems for service interruption and various operation trends. Handle multiple and frequent calls in the Communication Center as well as dispatching necessary pages, CODE information, paging and messaging processes and equipment. Interact with system users by answering questions and responding to special request for tracking reports or output, resolving issues as requested by employees, patients and various second level support to maintain SLA expectations. Work with vendors when necessary to resolve issues. Maintain stock of computer equipment and peripherals in a warehouse environment. Follows established processes for obtaining, logging, delivering and discarding computer hardware as needed. Other duties as assigned by Leadership.
EDUCATION/EXPERIENCE: Graduation from High School or equivalent, supplemented by courses in data processing or computer science.Three (3+) years’ experience working in one of the following:◾Computer Operations◾Call Centers◾Switchboards◾Computer Warehouse Organization◾Helpdesk.Required Skills, Knowledge, and Abilities:Ability to work independently and in a fast paced environment.Physically capable of standing, walking, bending, and lifting up to 40 pounds.Demonstrated intermediate experience and knowledge of processes and workflows within a Data Center, Switchboard, Computer Warehouse OR Helpdesk environment.Ability to work independently and teach others.Ability to troubleshoot and resolve issues rather than send to 2nd level resources.Preferred Qualifications:Associates Degree in computer related field.Completion of HDI or similar customer support analyst course.Completion of HDI Team Lead or similar customer support course.Overview Henry Ford Health System, one of the largest and most comprehensive integrated U.S. health care systems, is a national leader in clinical care, research and education. The system includes the 1,200-member Henry Ford Medical Group, five hospitals, Health Alliance Plan (a health insurance and wellness company), Henry Ford Physician Network, a 150-site ambulatory network and many other health-related entities throughout southeast Michigan, providing a full continuum of care. In 2015, Henry Ford provided $299 million in uncompensated care. The health system also is a major economic driver in Michigan and employs more than 24,600 employees. Henry Ford is a 2011Malcolm Baldrige National Quality Award recipient. The health system is led by President and CEO Wright Lassiter III. To learn more, visitHenryFord.com. Benefits Whether it's offering a new medical option, helping you make healthier lifestyle choices or making the employee enrollment selection experience easier, it's all about choice. Henry Ford Health System has a new approach for its employee benefits program - My Choice Rewards. My Choice Rewards is a program as diverse as the people it serves. There are dozens of options for all of our employees including compensation, benefits, work/life balance and learning - options that enhance your career and add value to your personal life. As an employee you are provided access to Retirement Programs, an Employee Assistance Program (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness and access to day care services at Bright Horizons Midtown Detroit, and a whole host of other benefits and services. Equal Employment Opportunity/Affirmative Action Employer Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.