Jackson College Enterprise Technologies Technician in Jackson, Michigan

Responsible for resolving work requests and completing projects that improve specific business functions for customers using Colleague, Colleague Reporting and Operating Analytics, Colleague Self-Service, Astra Schedule, Adirondack THD, TouchNet and Perceptive Content. Performs the role of technical lead to integrate college systems and workflows with Ellucian products. Develops a strong working and collaborative relationship with a diverse population of users.u /uulliFocuses on customer needs specific to Colleague, Colleague Reporting Operating Analytics, Colleague Self-Service, Astra Schedule, Adirondack THD, TouchNet, and Perceptive Content. /liliResolves work requests and completes projects involving Enterprise Technologies functions and capabilities. Completes task assignments and modifies priority levels based on service impact and customer needs. /liliMonitors product lifecycles to maintain continuous vendor support and completes upgrades or replacement projects prior to support expiration. /liliAnticipates, identifies, researches, develops, and documents solutions to customer problems. Works with peers and vendors as needed to determine the best possible solution./lili Reviews enterprise system capabilities, workflows, and limitations to determine if requested changes and enhancements are possible within existing systems. Designs system specifications to best meet end user needs. /liliWorks with and often leads teams on projects that maintains or improves systems that serve and support students. Coordinates project team meetings, logistics, and scheduling of events. Establishes and executes a clear and concise communication plan. /liliEvaluates project proposals to assess feasibility and requirements. Determines scope, cost, and duration; ensures that college strategic goals are addressed in project planning efforts./liliAssists end-users with reporting needs including defining, designing, writing, and implementing new reports that extract information from the college's enterprise systems./liliCollaborates with peer institutions to exchange knowledge and share best practices. /liliWrites and maintains documentation of changes to technical processes, procedures, and user support materials./liliRoutinely trains end users and technical support staff to use Enterprise Technologies services and features./liliEnsures that external and internal regulations and policies governing data management are met including regulations concerning information security, compliance audits, and data privacy./liliReports all information security threats and activities that may compromise or destroy data to IT management in a timely manner. /liliResponsible for understanding, supporting and actively demonstrating the College's beliefs, values, mission and vision and being in agreement to be evaluated by same./li/ulGenerous retirement plan; campus fitness facility; EAP; medical, dental vision plans; 16 paid holidays, and more.