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Consumers Energy Company Critical Infrastructure Applications Administrato in Jackson, Michigan

Join a diverse and dynamic team that makes and delivers the most valuable services in the world: electricity and natural gas. At Consumers Energy, our customers are at the heart of everything we do. Our employees work around the clock to provide service to our customers in honor of our history and to fulfill our promise to Michigan - Count on Us! Consumers Energy, the principal subsidiary of CMS Energy and headquartered in Jackson, Michigan, provides natural gas and electricity to nearly 6.8 million of Michigan's 10 million residents in all 68 Lower Peninsula counties.Department SummaryThe Operational Technology (OT) Department is responsible for engineering, purchasing, implementing and maintaining various applications, desktops, servers, and network infrastructure for the business network and 24-hour real-time network supporting near-real time business operations of Consumers Energy. The team of critical infrastructure analysts has responsibility for requirements gathering, design/architecture, implementation, and maintenance of systems. The team of analysts is also responsible for the identification, testing, and installation of updatesatches, configuration changes, change management, enhancements, maintenance, preparation of system documentation, monitoring of the systems, and support of the systems. The team of analysts uses historical data and trend analysis to make capacity planning recommendations to enhance existing systems, technology, and business processes. The team of analysts ensures the performance and reliability of the system including troubleshooting hardware, software, and network problems as well as root-cause analysis of issues.The Critical Infrastructure and Applications team manages infrastructure and applications critical to the near-real time and market function operations of Consumers Energy. The team provides real-time critical systems support for all levels. This position is incorporated into a larger team that provides 24/7 on-call support.DescriptionThe candidate for the Critical Infrastructure and Applications Team is intended to be System and Application Administration focused. The candidate will have access to all network equipment, systems, and applications resources within OT and, the candidate will be expected to become a Subject Matter Expert on their assigned systems and/or applications. This team has a diverse responsibility set which could allow significant opportunities for professional growth.Responsibilitiesbull;Possess the ability to work in a fast-paced environmentbull;Possess the ability to carry the vision of the organization to achieve breakthrough effectsbull;Provide technical ad-hoc customer supportbull;Excellent customer service and communication skills with the ability to respond to varying types of 'customers' with ease, solution-based responses, recommendations, and openness to feedbackbull;Understands and leverages processes to produce outcomesbull;Knowledge of IT principles, methods, and best practices including Agile methodologiesbull;Technical understanding of the Systems Development Life Cycle (SDLC)bull;Demonstrates innovation in problem-solving abilities and, developing efficiencies in the process of work executionbull;Demonstrate ownership of the process and ways to streamline and make recommendation for continuous improvementbull;Experience delivering technical documentation and proceduresbull;Experience with scripting toolsbull;Participate in on-call rotation and ticket handling for the 24x7x365 systemsRequirements:bull;Requires a bachelor's degree preferably in an Information Technology fi