LifePoint Health IT Support Analyst in Ishpeming, Michigan
Support information system environment by ensuring proper computer operation for the end-user through best practices including receiving, prioritizing, documenting, and actively resolving end user services requests. Supports and maintains in-house computer systems, desktops, operating systems and peripherals.
Follows established policies and procedures, objectives, safety standards, and sensitivity to confidential information.
Utilizes excellent customer service skills at all times.
Monitors and maintains security standards in accordance with policies and procedures and reports all problems and inconsistencies to assigned manager.
Maintains workstation hardware/software to include: installation of computers or components, preventative maintenance, service, troubleshooting, hardware repair/upgrades, software installs/upgrades, and peripheral maintenance.
Assists in evaluating purchases to determine if items are appropriate to hospital standards.
Obtains proper authorization for change controls, schedules appropriately and at a time when least disruptive, notifies all users of scheduled and unscheduled downtime and/or cancellation of downtime. Maintains appropriate filing systems for change control.
Work with staff and/or outside resources to resolve desktop software and/or hardware problems.
Performs problem resolution using diagnostic tools, as well as in-person, hands-on help at the desktop level.
Works as the Information Systems Service Center to resolve user problems and requests in a timely and efficient manner. Including receiving, prioritizing, documenting, and actively resolving end user service requests.
Performs field service support for remote sites affiliated with Bell.
Assist in the project management in the development and maintenance of implementation outlines, plans, time-lines, design specifications, costs, etc. for the purpose of managing and coordinating project activities.
Organizes multiple assigned projects concurrently through effective time and resource management.
Effectively trains staff and users on computer systems and programs.
Performs documentation to support activities of Department and Organization to include: project tasks, change control, work tickets, status reporting, labor reporting and email communications; and contributes to creating, revising and implementing system procedures.
Researches and makes recommendations on appropriate projects, situations, and/or problems.
Engages and answers helpdesk telephone and routes or responds to messages as appropriate in complete and courteous manner while adequately assigning priority to high impact issues.
Serves as resource person by knowing, understanding and implementing department practice and procedures, providing orientation to new members of the department.
Enhances professional growth and development through participation in educational programs, current literature, in-service meetings and professional conferences.
Participates and attends meetings and in-services as required/assigned.
Maintain work areas in a well-organized and neat manner.
Schedules on-call duties in conjunction with IS staff to adequately support Hospital processes outside of typical staffing hours and accepts phone and /or email messages offering co support to peers as necessary.
Performs core application security.
Schedules impacting upgrades to non-impacting upgrades to non-impacting business hours and works in team environment with major technology upgrades and rollouts under strict timeframes and resolution which may include the scheduling of evenings and/or weekends.
Maintains confidentiality in accordance with HIPAA regulations.
Support the culture of service excellence throughout the organization.
Actively seek ways to demonstrate a commitment to continuous improvement and participate in professional development opportunities.
Performs other related duties as assigned or requested.
Completes annual educational requirements.
Understands and adheres to Bell's compliance standards as they appear in Bell's Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.
Optional Responsibilities to be performed: (As assigned):NPR report writing/Crystal report writing. Data mining with internal, departmental and/or vendor support and assistance so as to provide reports within acceptable timeframes as requested. VOIP management and monitoring. Call Accounting Management. Fax Server Management. Pager Management. Camera System management and monitoring.
Computer and/or keyboarding skills required. Excellent human relations and oral/written communication. Excellent organizational abilities. Demonstrated teamwork skills. Ability to deal with change. Demonstrates a positive attitude towards initiating continuous improvement. Ability to respond appropriately even in challenging situations. Ability to work without direct supervision. Basic knowledge of networks, network topologies and architecture including cabling, hardware and software. Knowledge of network protocols and basic routing. Must be able to work effectively with both technical and non technical coworkers. Experience leading or participating in team and committee activities. Microsoft Office 2007, 2010, 2013 experience. Project management skills.
Minimum EducationBachelor Degree in Computer Information Systems or equivalent. Experience in lieu of education may be considered for highly qualified candidates.
Required SkillsRequires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
*Minimum Work Experience *2-3 years' experience in an IS support/help desk environment.
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Title: IT Support Analyst
Requisition ID: 7442-906