Suburban Inns IT (Information Technology) Technician in Hudsonville, Michigan
Join the Inn Crowd!
Earned Time Off for ALL Team Members
Insurance (health, vision, dental, life) for full time Team Members
Paid FMLA for those who qualify
Employee incentive programs
Responsible for all information technology (computer systems, telephone systems, security cameras, point of sale systems, networks, printers) activities within the organization, including but not limited to: network management, technical support, systems integration, research and development, installation, audio/visual systems support and any other relevant activities within the Suburban Inns organization, while following Suburban Inns, IHG, Marriott, and Hilton Standards.
Report to work in professional attire, presented neat and clean
Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
Provide users with technical support for IT issues
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary
Consult with users, management, vendors, franchises, and technicians to assess computing needs and system requirements
Evaluate the organization?s technology use and needs and recommend improvements, such as hardware and software upgrades and equipment repair or replacement and the cost associated with the recommended improvements. Maintain a working inventory of all Suburban Inns owned IT equipment per property/location
Configure, monitor, and maintain email applications and virus protection software
Plan, coordinate, and implement network security measures to protect data, software, and hardware
Recommend changes to improve systems and network configurations, and determine hardware and software requirements related to each
Maintain logs related to network functions, as well as maintenance repair records
Coordinate with vendors and company personnel to facilitate purchases, upgrades, replacements, etc.
Research new technologies by attending seminars and reading trade articles implement or recommend the implementation of new technologies
Manage procurement and set up of new PCs, laptops, tablets, printers, and shared drives
Support hotel properties with guest wi-fi, franchise network support, guest TV support, and Point of Sale support if applicable (POS & PMS)
Implement and maintain advanced network and server monitoring and backups
Installation and support of security camera systems, cloud services, audio/visual systems
Establish a budget for procurement, updating, maintaining, and support of the corporate information technology, and find ways to improve performance and lower operating costs
Perform preventative maintenance on network switches, servers, and battery backups on a prescribed interval
Manage new construction information technology related design and installation
Conduct bi-annual preventative maintenance of all technological systems (POS, PMS, laptop, server, PC, tablet, etc.)
Follow all Suburban Inns Processes
Exhibit regular and recurrent attendance records
Other duties as requested by management
Minimum Knowledge: Requires ability to interpret / extract information and / or perform arithmetic functions. Requires typing, record keeping, and word processing skills, as well as knowledge of electronic equipment and computer hardware and software. Requires the ability to read and interpret construction drawings. Basic knowledge of HTML coding is an asset but not required. Excellent communication skills
Formal Education and Job-Related Experience: This position requires a minimum formal education in Information Technology or similar field, and 2-4 years of related experience.
License, Registration, and/or Certification Required: Valid driver?s license; minimum CCNA or equivalent
Work Traits: Dependability-Job requires being reliable, responsible, and dependable, and fulfilling obligations. Attention to Detail-Job requires being careful about detail and thorough in completing work tasks. Initiative-Job requires a willingness to take on responsibilities and challenges. Analytical Thinking-Job requires analyzing information and using logic to address work-related issues and problems. Achievement/Effort-Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks. Cooperation-Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. Persistence-Job requires persistence in the face of obstacles. Independence-Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done. Stress Tolerance-Job requires accepting criticism and dealing calmly and effectively with high stress situations. Adaptability/Flexibility-Job requires being open to change (positive or negative) and to considerable variety in the workplace. Self-Control-Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. Innovation-Job requires creativity and alternative thinking to develop innovative ideas for and answers to work-related problems. Leadership-Job requires a willingness to lead, take charge, and offer opinions and direction. Concern for Others-Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. Social Orientation-Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
External and Internal Personal Contact:
Communications: Daily- Verbal &Written
Weekly- Participation in meetings
Teamwork and Collaboration: This job is part of a formal work team within the department
Working Conditions and Physical Effort:
Stress Load: Regular exposure to stresses
Workload Fluctuation: The workload required to perform this job requires ability to adapt to change.
Manual Skills: Significant portions (more than 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations
Physical Effort: Some portions (10- 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day
Physical Environment: Some portions (10-50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes. Working surfaces may be un-level, slippery, or unstable
Work Schedule: Work regularly requires or varies between day, evening, night, holiday, or weekend assignments. Schedule varies according to business demands and needs
Occupational Risks: Some portions (10-50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials
Ergonomics Risks: Some portions (10-50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures
Safety: Responsible for adhering to all safety policies and procedures of Suburban Inns
Required Travel: Position does require travel to other Suburban Inns properties or client locations.