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Randstad Help Desk Associate in Howell, Michigan

Help Desk Associate

job details:

  • location:Howell, MI

  • salary:$17 per hour

  • date posted:Tuesday, February 23, 2021

  • experience:Entry Level

  • job type:Temp to Perm

  • industry:Finance and Insurance

  • reference:S_877325

  • questions:ashley.earnest@randstadusa.com800-9228246

job description

Help Desk Associate

Randstad in partnership with The Hanover Insurance Group are actively hiring multiple Helpdesk Associates to join their Commercial Lines Customer Service Center team on a long term contract, located at their regional office in Howell, MI. The Hanover Insurance Group is an industry leading Property & Casualty Insurance Co. with over 160 years of rich history and tradition. Recognized as One of Americas Top Employers (Forbes) and A Best Places to Work (Business Insurance) The Hanover Insurance offers a collaborative environment that fosters development and growth.

What's in it For You?

  • Career Development: Long term contract with Randstad and the potential for converting to full time employment with Hanover. Offering comprehensive job training and continued mentorship ongoing.

  • Compensation: $17.00/hour; averaging 38.75 hours per week

  • Flexible Schedule: Monday - Friday 12:30pm-9pm

  • Benefits: Yes, Randstad offers major medical insurance, dental and vision


Within specific guidelines, as a Helpdesk Associate in the Commercial Lines Customer Service Center; you are responsible for providing timely, quality service to Agents, commercial policy holders, and Direct Service Agents (DSAs) in a multi-state territory. This includes assisting with completing certificates of insurance and ID cards, managing incoming emails, faxes and mail, output assembly and mailings, and providing back-up assistance to DSAs as needed.

Working hours: 12:30 PM - 9:00 PM


  • Provide timely, quality service to Agents, commercial policy holders, vendors and DSAs.

  • May answers telephone inquiries from Commercial lines policy owners and Agents.

  • Handles incoming requests from customers and Agents regarding billing questions (i.e. misapplied funds, billing breakdowns, etc.), policy change requests and Certificates of Insurance. Enters information into multiple rating and policy issuance systems.

  • Maintains accurate manual and procedural information.

  • Assists with compiling communications, including letters and reports, to Agents, customers, team members and other internal departments.


High School


Entry Level


  • College degree preferred but not required.

  • Typically have 2 or more years of related experience in the areas of Customer Service. Preferred working knowledge of Commercial Rating and Agency Customer Service.

  • Proficiency in operating and interpreting proprietary software programs. Possesses the knowledge to access all applicable on-line resources.

Please send an updated copy of your resume to ashley.earnest@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.