Cosma International World Quality Engineer in Holland, Michigan
Magna Mirrors is a leading tier 1 supplier of vision systems to the global automotive industry. Our product expertise include exterior mirror systems, exterior and interior door handle systems. We have continuously grown over the last 7 years to over $40B annually, and proudly hold the title of being the largest and most diverse automotive supplier in the world.
This position is a Customer Quality Engineering role for the Holland, MI Mirrors division. This person will establish relationships with customers to ensure the quality of the product meets their standards. There is expected to be an extensive amount of travel to Europe and Asia with this position.
Act as, “First Response” for any quality issues on-site and work to contain problems until clean points arrive.
Coordinate any external sort activities at customer facility.
Start initial evaluation, diagnostics, and reporting for any customer complaints and provide immediate feedback to the plant.
Recommends response to complaints considering test records, production records, legal standards, and complaint validity.
Completes appropriate tests to confirm a product’s compliance with quality standards. Documents test results and analyze data. Make suggestions for improvements.
Follow-up with the customer on all customer complaints, ensuring customer satisfaction.
Represent the Company in a professional manner when performing job duties.
Performs related duties and special projects as assigned.
Skills and Competencies
Must be able to travel globally, including availability to travel 2 weeks per month to Asia and Europe.
Bachelor’s degree, preferably in science field or equivalent work experience in automotive or quality.
3 – 5 years of experience in the automotive industry with extensive customer interaction.
Demonstrated strong written and verbal communication skills in order to effectively communicate with internal and external contacts.
Must have previous experience successfully creating and implementing customer related corrective action.
Demonstrated ability to represent the Company in a professional manner when performing all job duties.
Must have excellent interpersonal skills to exercise influence at various levels and functions.
Must be able to operate standard measurement tools (i.e. micrometers, filler gauges) and basic electrical equipment (test box).
Group: Magna Closures & Mirrors
Division: Holland Mirrors
Job Type: Regular