Dematic Life Cycle Services Engineer - Mobile Automation in Holland, Michigan

Life Cycle Services Engineer - Mobile Automation

  • Functional Area: Customer Service

  • Location: USA - MI - Holland

  • Req ID: 51308

  • Job Type: Regular

  • Job Time: Full-Time

  • Experience Level: Mid Level

  • Required Education: Technical Degree/Certification

  • Required Travel %: 10.00

Company Description:

Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic employs over 6,000 skilled logistics professionals to serve its customers globally, with engineering centers and manufacturing facilities located across the globe. Dematic has implemented more than 4,500 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors.

Headquartered in Grand Rapids, MI, Dematic is a member of KION Group, a global leader in industrial trucks, related services, and supply chain solutions. Across more than 100 countries worldwide, the KION Group designs, builds and supports logistics solutions that optimize material and information flow within factories, warehouses and distribution centers. The company is the largest manufacturer of industrial trucks in Europe, the second-largest producer of forklifts globally, and a leading provider of warehouse automation.

Job Description:

Overview:

A Life Cycle Services Engineer assists in supporting Dematic Egemin products, including automated handling equipment and their supporting proprietary software. This position will be responsible for joining a team of Life Cycle Services Engineers who provide post project support of the material handling systems that are installed by Egemin Automation.

This position will utilize diagnostics and troubleshooting skills to resolve issues that customers experience following the completion of an Egemin installation. The types of support provided by Life Cycle Services Engineers include electrical, mechanical, PLC, database, and Windows operating systems. In order to support the customer, knowledge in debugging, configuration, and installation of Egemin proprietary software is utilized.

Experience/Degree Preferred:

  • Minimum Associate degree or greater in Computer Science related field.

Responsibilities:

  • Provide remote troubleshooting support for issue resolution.

  • Provide onsite support for customer installations and system start-ups when required.

  • Availability for 24/7 phone support.

  • Server and PC setup, software installation, including virtualized servers.

Experience/Skills Preferred:

  • Excellent troubleshooting, diagnostic, and solving problems skills.

  • Quality-oriented and customer-focused.

  • Self-motivated.

  • Detail-oriented.

  • Ability to work well within a team environment.

  • Ability to work in a fast-paced environment where priorities are shifting frequently.

  • Experience with Microsoft Office.

  • Willingness to travel with short notice.

  • Ability to take meticulous notes, documenting all findings.

  • Troubleshooting experience.

  • Ability to read and understand drawings and schematics.

  • Customer Service Experience.

  • Knowledge of Server Hardware and Virtualization.

  • Experience with PLCs or I/O Modules.

  • Experience with training users on software.

  • Database experience.

  • Experience with Microsoft Windows Server Editions and Desktop Editions.

  • Knowledge of Material Handling: AGVs, Conveyors, WMS, Case Pick.

Travel:

As business needs require. Typically, around 10%, Including International.

General Requirements:

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.