Cosma International Application Administrator in Holland, Michigan
Magna International is one of the largest automotive suppliers in the world – We are committed to delivering product and process innovations through our world-class manufacturing operations that combine our unique design, engineering and program management expertise. At the heart of our operating structure is a powerful entrepreneurial culture and Fair Enterprise philosophy, which builds ownership and inspires pride in our employees. Magna Global IT is a provider of reliable and innovative IT solutions to assist Magna in succeeding globally.
The role is responsible for ensuring that Global solutions related applications, services and procedures are well supported and properly executed. This includes enterprise application user support, application configuration (2nd Level), master data management, access management, QA and testing processes and continuous improvement. The Application Administrator is focused on 1st and 2nd level technical incidents and works closely with the IT administration areas e.g. 3rd level administration, infrastructure and B2B. In addition, the Application Administrator will act as a coordination role within the region and supports the global lead with regional coordination and as a regional escalation point, for finance processes, training purposes and other coordinative tasks.
Administering, support and maintenance of business applications which are operated by Global Solutions Application Support, e.g. Windows and WEB applications (SharePoint and .NET applications), Storage, Time Tracking, Internet applications, etc.
User support: 1st and 2nd level Support, troubleshooting and reporting
Interface to 3rd level support for issue and problem management
Manage ticket queue and prioritize work based on impact analysis
Supports functional department with user training
Continuous improvements for application support processes
Project member for new applications (Go Live preparations and after Go Live support)
Administration of master data (Company Hierarchy, Access Management, Contracts)
Supporting, trouble shooting and administering of SharePoint relevant issues
Documentation: Prepare technical documentation, keep all internal documentation systems (i.e. OneNote, Application List, etc.) up to date
Backup and Restore
Support for application testing
Delivers feedback to Design, Architecture and PM/BA teams
Write training material for defined applications
Knowledge and Education
Bachelor's Degree or equivalent in Computer Science or a related field of study from a recognized IT program.
Less than 5 years of related professional experience, new graduates are encouraged to apply.
Skills and Competencies
In-Depth knowledge and expertise with SharePoint (2007, 2010, 2013 and SharePoint Online)
Knowledge in the field of administration of WEB applications and databases (MSSQL)
Administration of Windows OS, IIS knowledge
Power BI, SSIS, SSRS, SSAS knowledge is an advantage
Experience with .NET Applications is an advantage
MSSQL 2010 and/or 2016 experience is an advantage
Profound MS Office knowledge
Basic knowledge in the field of programming of WEB applications
Analytical and strong in troubleshooting and problem-solving, familiar with incident support and application development lifecycle
Excellent written and verbal communication skills
Ability to work effectively, independently and with others in a collaborative environment
Flexibility and willingness to learn new skills and take on new responsibilities
Excellent customer service, interpersonal and organisation skills
Highly organized and detail oriented
Ability to prioritise and coordinate work
Ability to multitask, work under pressure and meet critical deadlines
Good understanding of process operations
A passion and vision for technology
Affinity for IT and good technical understanding
Ability to communicate in German, Mandarin or Spanish are an asset
For dedicated and motivated employees, we offer an interesting and diversified job within a dynamic team, together with the individual and functional development in a professional environment of a global acting business. Fair treatment and a sense of responsibility towards employees are the principle of the Magna culture. We strive to offer an inspiring and motivating work environment.
Regular overnight travel 10-25% of the time.
We offer attractive benefits (e.g. employee profit participation program) and a salary which is in line with market conditions depending on your skills and experience.
Group: Magna Global IT
Division: Magna IT USA (Holland)
Job Type: Regular