Hillsdale College Technology Trainer in Hillsdale, Michigan
The Technology Trainer will primarily assist with the analysis, design, and delivery of technology training as well as other ITS-related processes, support, and resources used by faculty, staff, and students. The best candidate for this position will delight in analyzing, designing, and delivering excellent training to adult learners; possess a curious, humble, ever-learning mind; patiently work with learners of all technological levels; and tenaciously work toward continuous improvement in technology training.
Technology Training and Support
Plan training projects in collaboration with the Instructional Technologies and Applications Manager.
Create and manage training documentation, videos, graphics, presentations, and other learning content for online, print, in-person training, and other deliverables/platforms.
Spread awareness of training opportunities and programs by creating internal promotional materials, including print and video.
Examine the effectiveness of current training content and methods and submit status reports.
Identify new training methods using the latest technology.
Promote a culture of continual learning and digital literacy.
Meet with staff to observe, listen to concerns, and research potential training needs as well as process improvements within academic and other settings.
Identify “global” concerns and incorporate solutions into training.
Assist, as needed, with related hardware and software setup, documentation, and information delivery.
Flex work time to support evening and weekend training and events.
Create and build positive relationships with vendors and external contacts to promote collaboration (sharing of best practices and improvement of hardware and software).
Provide back-up support for other academic and business software.
Research hardware and software support options for faculty, staff, and students.
Research and solve “how to” software problems in coordination with the Help Desk.
Log trouble tickets as needed.
GENERAL JOB FUNCTIONS
Commitment to professionalism.
Maintain an acceptable attendance record; be punctual.
Assist in after-hour activities as needed.
Perform additional duties as assigned.
Document instruction and meeting notes.
Manage multiple projects with deadlines
Work independently and in teams while supporting a diverse population
Keep abreast of new technology, products, equipment, etc.
Occasional travel to attend training, conferences, and collaborate with other colleagues will be necessary.
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and Experience
Requires a Bachelor’s degree and 4+ years of related experience. Experience with instructional or technical writing required. Experience in instructional video creation desired. Experience in higher education desirable. An equivalent combination of education and experience sufficient to demonstrate the ability to perform the job will be considered.
Excellent interpersonal and customer service skills.
Excellent oral and written communication critical to this position.
Ability to listen to and interpret customer needs.
Ability to observe and analyze a business process or workflow.
Ability to use creative problem solving.
Ability to produce instructional materials based on the needs of the organization and customer.
Ability to adapt to and support new and changing technologies.
Ability to work with minimal supervision, manage and meet deadlines.
Diplomatic and proactive in solving problems
Technical Knowledge, Skills, and Abilities
Proficiency in analysis, design, and development of technical training including related theories, methods, and practices.
Proficiency in recent and current Windows operating systems
Proficiency in current Mac OS
Proficiency in Microsoft 365/Microsoft Office Suite
Proficiency in Adobe Captivate, Articulate Storyline 360, or TechSmith Camtasia
Experience designing and delivering online synchronous and asynchronous training
Knowledge of Google G Suite and associated apps
Knowledge of Zoom
Proficiency with Help Desk operation and tracking software
The Information Technology Services Department interacts with all College students, faculty and staff. A clean and neat appearance, professional manner, and a pleasant demeanor supportive of the College mission are essential. This relationship needs to be pleasant, supportive, and professional while maintaining confidentiality.
Code of Commitment
Be a good representative of Hillsdale College to promote the liberal arts, the College’s original Articles of Association and operating principles stated in the Staff Code of Commitment. The Mission Statement should be considered in all aspects of the position. The teaching of Christian faith shall remain a conspicuous aim of the College.
External Company URL: https://staff-hillsdale.icims.com/jobs/search?ss=1&hashed=-435619427&mobile=false&width=1140&height=500&bga=true&needsRedirect=false&jan1offset=-300&jun1offset=-240
Street: 33 E College Street