Upper Great Lakes Family Health Center Application Support Specialist, 1.0 IT in Hancock, Michigan
Application Support Specialist, 1.0 IT
FLSA Status: Non-Exempt
Department: Info Tech
Location: Hancock, Michigan
Employment Status: Full-time
FTE: 1.0 (80 hours bi-weekly)
Physical Work Location: Houghton County
The Application Support Specialist performs application support tasks, in conjunction with the entire Upper Great Lakes Family Health Center Information Technology department, with focus on the electronic health record system (EHR). The Application Support Specialist develops and performs in depth training for staff and providers and acts as a subject matter expert for support regarding the EHR.
Education, Training, Licensing and Credentialing
- Associate’s Degree in healthcare, business or information technology field or a combination of a high school diploma and work experience in a healthcare environment where comparable knowledge acquired.
Active LPN or RN license, or other certification/licensure in a healthcare-related field
Bachelor's degree in healthcare, business or information technology field
Completion of ECW advanced training program(s)
Experience and Skills
Experience working in healthcare environment
Experience utilizing an EHR
Experience utilizing MS Office products
Ability to handle confidential information as required under HIPAA
Possess basic knowledge of general clinic office workflow
Possess effective communication and customer service skills
Experience utilizing E-Clinical Works (ECW)
Experience working at a Federally Qualified Health Center (FQHC), or clinic setting
Prior clinical work experience
Experience developing and leading individual and group training sessions
Experience in clinical data analysis, EHR application configuration, and problem identification
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