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MiHIN Integration Services Specialist in Grand Rapids (Remote Temporarily), Michigan

Position Purpose

This position serves as second tier support for production operations and is responsible for supporting the MiHIN core integration software applications as part of the HIE initiative. The position will serve as the second tier contact resource for State of Michigan HIE staff, sub-state HIEs representatives, MiHIN staff, the vendor help desk, and other entity representatives in production, testing, or developing data exchange capability with MiHIN.

Essential Functions and Basic Duties

The Integration Specialist must perform a variety of complex tasks with a wide degree of creativity and latitude necessary to ensure that MiHIN Health Information Exchange (HIE) infrastructure is implemented and successfully operationalized. Specific duties include:

  • Develop and maintain a deep understanding of MiHIN products, integration tools and techniques to support existing and future functionality.

  • Develop and maintain a broad knowledge of health information exchange industry practices and trends, especially in the areas of standards, security, and privacy.

  • Manage the implementation, testing, and acceptance of new Use Cases and data exchange methods.

  • Provide day to day support of production sub-state IHE, State of Michigan (SOM) IHE, and NWHIN interfaces and interact with the vendor help desk to escalate and resolve issues.

  • Monitor performance reports and audit logs to ensure high quality operations and proactively prevent interruption of services and data breaches.

  • Implement and maintain application configuration files to ensure operations meet sub-state HIE, SOM HIE, and HIN business requirements.

  • Configure and reconcile data tables with duplicate, missing, and incorrect data elements such as might occur in maintenance of the MiHIN master provider index and potentially a master patient index.

  • Regularly communicate with sub-state HIE, SOM HIE, and NWHINs, other MiHIN peers and the MIHIN vendor/s to maintain production service levels.

  • Document and log issues in appropriate detail to ensure timely communication and enable quick diagnosis and resolution of issues.

  • Troubleshoot and diagnose interruptions of service.

  • Work with identified MiHIN training resources, as needed, to ensure that MiHIN staff and sub-state HIE, SOM HIE, and NWHIN training accurately reflects product functionality.

  • Participate in local, regional, and national forums as required.

  • Periodic On-Call support.

The application of systems analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specifications; The design, development, documentation, analysis, creation, testing or modification of computer systems or programs; The design, documentation, testing, creation, or modification of computer programs related to machine operations systems; or a combination of the above.

Required Qualifications

  • Bachelor's Degree in a healthcare related field, clinical informatics, or information technology

  • At least four years of experience in an information technology field.

  • Prior experience with HL7 and X12 data standards

  • Advanced scripting and network programming experience

  • Prior experience working with Rhapsody and/or HealthConnect

  • Strong attention to detail and prior exposure to change management concepts

  • Excellent customer service, telephone and electronic communication skills

  • Strong analytical aptitude, attention to detail and the ability to derive data elements, relationships, and processing rules.

  • Ability to quickly learn new applications from web-based and face-to-face training.

  • Ability to learn and master new applications.

  • Able to work in high pressure situations when required.

  • Successfully prioritizing tasks and meeting project deadlines

Desired Qualifications

  • AWS experience/certifications

  • Experience working with Agile practices

  • Experience working with FHIR

  • Previous work in a healthcare setting

  • SQL based reporting experience.

Position Reports to: Director of Integration Services

Supervisory Role: The person in this position may manage other employees or contractors

Job Location: East Lansing, MI

FLSA Status: Exempt