Dematic Technical Writer - GR in Grand Rapids, Michigan
Technical Writer - GR
Functional Area: Research & Development
Location: USA - MI - Grand Rapids
Req ID: 52790
Job Type: Regular
Job Time: Full-Time
Experience Level: Mid Level
Required Education: Bachelors Degree or equivalent experience
Required Travel %: 15.00
Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic employs over 6,000 skilled logistics professionals to serve its customers globally, with engineering centers and manufacturing facilities located across the globe. Dematic has implemented more than 4,500 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors.
Headquartered in Grand Rapids, MI, Dematic is a member of KION Group, a global leader in industrial trucks, related services, and supply chain solutions. Across more than 100 countries worldwide, the KION Group designs, builds and supports logistics solutions that optimize material and information flow within factories, warehouses and distribution centers. The company is the largest manufacturer of industrial trucks in Europe, the second-largest producer of forklifts globally, and a leading provider of warehouse automation.
As part of the Software Center of Excellence at Dematic, the Global Software Training team of technical writers is responsible for delivering compelling, informative content for our standard software products. We’re looking for a smart, innovative, experienced communicator to add to this team of experts in either Grand Rapids, Michigan or Waterloo, Ontario.
As a technical writer on the Global Software Training team, you’ll get the chance to design and develop online training and other technical information that helps Dematic employees implement and support Dematic iQ, our flagship warehouse execution software. The content that you create will be made available in a variety of formats, including videos and other multimedia, tutorials, web sites, online help, and PDF. You’ll also have the opportunity to work closely with distributed development teams from the start of the software development process right up until the final release.
You’ll be most successful if you have a passion for working with engineering teams on highly technical products and making information available to internal and external customers in innovative and engaging ways.
Build strong partnerships with software engineers, product managers, and other experts to develop technical information
Learn about Dematic iQ and become self-sufficient in using software with simulators and test equipment
Conduct needs analysis sessions for various internal and external audiences to develop a deep understanding of our users and their learning needs
Work on multiple scrum teams to plan and deliver learning materials for each software release
Use minimalist instructional design principles to develop highly effective materials
Design and publish multimedia, on-product help, and web-based documentation
Come up with innovative approaches to how we help people learn and use our software
Travel occasionally to other Dematic offices and customer sites (particularly in the first six months)
Bachelor's Degree in a relevant field, such as English, Communications, Mathematics, Engineering, or Computer Science
Minimum 5 years’ experience working with technical products (hardware or software)
Exceptional writing skills
Proven ability to plan and deliver work within an agile development process
Proficiency with content authoring, publishing, and multimedia development
Strong analytical and problem solving skills with a high attention to detail
Exceptional ability to work with cross-functional teams to build partnerships and get things done
Understanding of adult learning and instructional design principles
Experience in material handling systems or similar industry would be an asset
Familiarity with object oriented programming, Java, or other programming skills would be an asset
A good sense of humor and an ability to have fun!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.