Dematic Solution Development Manager in Grand Rapids, Michigan
Solution Development Manager
Functional Area: Customer Service
Location: USA - MI - Grand Rapids
Req ID: 52741
Job Type: Regular
Job Time: Full-Time
Experience Level: Mid Level
Required Education: Bachelors Degree or equivalent experience
Required Travel %: 20.00
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Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic employs over 6,000 skilled logistics professionals to serve its customers globally, with engineering centers and manufacturing facilities located across the globe. Dematic has implemented more than 4,500 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors.
Headquartered in Grand Rapids, MI, Dematic is a member of KION Group, a global leader in industrial trucks, related services, and supply chain solutions. Across more than 100 countries worldwide, the KION Group designs, builds and supports logistics solutions that optimize material and information flow within factories, warehouses and distribution centers. The company is the largest manufacturer of industrial trucks in Europe, the second-largest producer of forklifts globally, and a leading provider of warehouse automation.
Dematic has an immediate needs for a Solution Development Manager in the Grand Rapids, MI area.
Under limited supervision, the Solution Development Manager will supervise the Customer Service Solution Development Group’s Solution Design Engineering Team comprised of Controls, Mechanical, and Software. The Solution Development Manager is responsible for the evaluation of new estimate opportunities and makes assignments based on area of expertise and workload. The Solution Development Manager will provide direction and guidance of the Design Engineering Team in all aspects of Dematic’s products and Customer Service offerings. The Solution Development Manager is expected to work with other groups with the Solution Development Group to ensure the success of opportunities. They will also work with all departments of Dematic to ensure safe, low risk, creative and competitive estimates are developed to a client’s needs. They will assist in developing the quality and quantity of work performed.
The Solution Development Manager will co-facilitate/participate in weekly meetings and ensure reporting accuracy as well as coordinate and resolve all assignment deliveries. They will also assist with recruiting and training of all Design Engineers.
Bachelor’s/Advanced degree or professional engineering certification and five years relevant material handling project or estimating experience
Demonstrated strong verbal and written communication skills
Demonstrated familiarity with Dematic’s current documentation and presentation tools
Demonstrated experience with Dematic’s legacy and new product lines
Demonstrated experience in opportunity qualification and solution design
Demonstrated ability to lead, direct, motivate, and coordinate activities of a design engineering team
Successfully defines work flows, jobs, and reporting relationships to obtain optimum effectiveness.
Impact of decisions on business operations can have a moderate to high level of impact.
May develop departmental budgets and business plans for functional area.
May evaluate and recommend changes in methods or procedures in own area of responsibility.
Identifies resource needs and may develop justification.
Troubleshoots and resolves complex problems.
May recommend/ determine organizational structures and supervisory relationships for own segment of company.
May be responsible for overall success of function or project.
Demonstrates and applies broad knowledge of concepts, practices, and procedures for managed work group(s) and how it supports related operations.
Demonstrates understanding and application of supervisory approaches for work direction, motivation, performance management, and disciplinary action.
Demonstration of Key Responsibilities and Knowledge as presented above.
Manages non-exempt technical employees.Additional Core Requirements:
Demonstrated ability to manage numerous opportunities, deadlines and personnel issues
Proven ability to reliably forecast and report on the status of proposals
Familiarity with IPS, PQR and SalesForce estimating tools
Proven ability to obtain, evaluate and compile pricing of opportunities. This includes presentation to management
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.