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KPMG Senior Specialist, Product Service in Grand Rapids, Michigan

Senior Specialist, Product Service

Seal Beach, California

Requisition #: 45749

Practice Area: Advisory

Location: Irvine, CA; Los Angeles, CA; Seal Beach, CA; Atlanta, GA; Grand Rapids, MI; Dallas, TX

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Senior Specialist to join our Advisory Technology Organization.

Responsibilities:

  • Lead an on shore and off shore team in the information technology service management (ITSM) delivery of KPMG Managed Services and Software as a Service (SaaS) technology products to our external clients

  • Coordinate infrastructure and software deployment, manage vendor relationships, and provide escalation-level support and incident management for multiple products

  • Define process and procedure, and leverage offshore partners in the delivery of services in a follow the sun environment

  • Drive process improvement and cost savings through efficient IT operations, continuous operational improvement, task automation, and strategic initiatives

  • Interface and vendor manage external and internal KPMG groups and subcontractors; including but not limited to: Service / Help Desk, Cloud Operations, and Application Development across incident, problem, and change

  • Define, manage, and report Key Performance Indicators (KPI) and Service Level Agreements (SLAs) to monitor process health and client facing service metrics

Qualifications:

  • A minimum of five years of IT Service Management, IT Operations, Software Development, and/or project management in client facing information systems/technology, and/or Cloud services utilizing Azure

  • Bachelor's degree in an appropriate field from an accredited college/university or equivalent work experience

  • Strong influential communicator that can translate business needs into technology solutions, and techno-jargon into plain English

  • Proactively drives change, flexible, with meticulous attention to detail

  • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. Thecontains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

Our Benefits

Health

KPMG offers a range of medical insurance options to meet your needs as well as prescription drug coverage, health care flexible spending accounts, and dependent day care flexible spending accounts.

Personal Time Off (PTO)

Up to 30 PTO Days per year (depending on job classification/level/years of service).

Financial

  • 401(k) and Pension Plans

  • Dependent Care Flexible Spending Account

  • Health Care Flexible Spending Account

  • Mortgage Assistance Program

  • HomeBenefits@Work Program

  • Hyatt Legal Plan

  • Benefits vary by employment status.

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