CDW Senior Consulting Engineer - Microsoft Unified Communications in Grand Rapids, Michigan
CDW’s vision is to be the best national provider of Advanced Technology Solutions. We’ll achieve this reputation by continuing to delight our customers and being the employer of choice for Advanced Technology Solutions. Senior Consulting Engineers at CDW are smart, hard-working Engineers who enjoy teaming with other best and brightest Engineers on highly visible, technically challenging projects and offerings. We’re looking for high-caliber, well-rounded professionals who are passionate about emerging technology, projects and consulting.
Key Areas of Responsibility
Perform client consultation: planning, design, and implementation of Microsoft infrastructure and related hardware
Develop and implement the technical architecture and physical design of the network: analyze existing voice and data networks and recommend solutions
Follow life-cycle oriented processes and procedures
Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems
Assist in the management of projects using CDW's project management methodology
Regularly interface with technical and business staff of customers, including the project sponsor and stakeholders of projects in more complex engagements
Serve as technical point of contact on customer engagements
Create and execute test plans to meet project requirements for assigned components
Identify and communicate potential opportunities for cross-selling to the sales team
Manage time and expense to meet or exceed expectations defined in the Statement of Work
Provide high quality content deliverables using the appropriate document templates
Ensure solution is implemented as designed to the customer’s satisfaction and approval
Work with Professional Services Managers, ATAE's, Project Managers and customers to manage expectations and timelines to ensure expectations and commitments are being met
Conducts/leads design workshops for complex designs to meet customer, business and technical objectives
Proactively develops plans and activities to avoid problems
Educates the customer on solution as appropriate throughout the life of the project or service life
Bachelor degree in business, computer science, a related technical degree or equivalent
Five years’ experience delivering complex technical solutions including planning, development, implementation and support
Other Required Qualifications
Minimum 2 years consulting experience
Expert knowledge of Office 365 and Exchange 2010/2013 and/or expert knowledge of Lync 2010/2013 with Enterprise Voice.
Understanding of Windows 2008/2012 Server/AD domain infrastructure
7+ years direct experience with deploying and managing Microsoft technologies 3+ years of Exchange 2010/2013 or Lync 2010/2013 experience on enterprise initiatives
Ability to understand, assess and propose solutions for resolving customer questions and issues.
Proven experience as a technical thought-leader: invents new technologies, applications of technology, or ways to synthesize technologies and domain understanding to forge new market opportunities.
Proven project oversight responsibilities and mentoring of technical teams/consultants.
Excellent written, presentation, and verbal communication skills including demonstrated experience presenting technology recommendations from a business perspective to c-level executives.
Professional, business-focused attitude and courteous manner towards clients, partners and peers.
Ability to travel average of 50%
Physically able to lift up to 50 pounds of equipment.
Attention to detail on inventory and logistics is important
MCITP/MCSE: Messaging or MCSE: Communication
including the following exams:
Certified in Exchange 2013 having passed the following exams 70-341 and 70-342
Certified in Exchange 2010 having passed the following exams 70-662 and 70-663
Certified in Lync 2013 having passed the following exams 70-336 and 74-337
Certified in Office 365 having passed the following exams 70-321 and 70-323
Senior Consulting Engineer - Microsoft Unified Communications
Grand Rapids, MI