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DealerOn, Inc. Project Coordinator in Grand Rapids, Michigan

About Us:

We are an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting edge products that streamline the car buying process and provide an experience both shoppers and dealers love. Our business model is working: we were recognized on the Inc. 5000 list of fastest growing companies six years in a row, expanding to over 30 manufacturer relationship, and over 4,000 dealer partners. We are proud of what our company has done, and it?s all due to the talented and diverse team we?ve been lucky enough to assemble.

Job Description:

The Project Coordinator is responsible for guiding new clients through the process of developing websites from start to finish. The Project Coordinator will be tasked with managing client relationships and projects while providing consultative advice for improving a dealership's web presence, conversion rate, and SEO. The Project Coordinator is expected to communicate professionally with clients to develop their new website. They will be responsible for completing their assigned website and ensuring all tasks/requirements are done before going live with the site.

Essential Functions:

  • Balance work tasks and due dates to ensure on-time completion of website builds.

  • Effectively communicate to all project stakeholders.

  • Facilitate the distribution of work within and outside of the Implementation team.

  • Ensure that quality of the work meets the company?s high standards.

  • Provide superior written and verbal customer service.

  • Properly identify issues in need of escalation and follow proper escalation procedures.

  • Employ creativity to solve customer problems.

  • Adapt to process changes while maintaining a positive attitude.

  • Remain ahead of industry trends and provide educated feedback to clients regarding their digital strategies.

Required Skills/Experience:

  • Must have customer service experience

  • High school graduate

  • Detail-oriented

  • Ability to communicate professionally with customers/business partners over the phone and through email

  • Ability to manage projects from start to finish and demonstrate ahead of due dates

  • Ability to thrive in a fluid environment where priorities shift day-to-day, and in some cases, hour-by-hour

  • Ensure quality of work meets company?s standards

  • Proficient in Excel, Microsoft Word and Outlook

Preferred Skills/Experience:

  • College degree or equivalent training.

  • Basic Knowledge of HTML and CSS (Desired, but not required).

  • Experience in a fast-paced, environment. Start-up environment experience a plus.

  • Ability to prioritize tasks that change frequently and manage unexpected demands.

  • Interpersonal skills.

  • Two years of prior experience in website content management

Perks and Benefits:

Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including:

  • Medical, dental and vision insurance

  • Company matched 401K plan

  • Flexible PTO + Sick Leave

  • 4 weeks paid Parental Leave

  • State of the art technology

  • Company-paid Basic Life Insurance

  • Voluntary Supplemental Life Insurance

  • Voluntary Long-term/Short-term disability insurance

  • Paid National Holidays

  • Optional Healthcare/Dependent Care FSA Account

DealerOn is an Equal Opportunity Employer. We also participate in E-Verify (for more information, click here: E-verify Participation (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf) and Right to Work (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf) ).