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Fifth Third Bank, N.A. NOC Senior Technician in Grand Rapids, Michigan

Make banking a Fifth Third better®We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

3rd Shift - Tuesday - Saturday (Midnight - 8:30 am)

GENERAL FUNCTION: Is the subject matter expert in resolving production problems on behalf of Network Operations Center. Accountable for ensuring circuit availability, testing of troubled circuits; restoring and driving the resolution of circuit outages, ensure that our vendors are taking appropriate steps for LEC and area outage resolution. Provide support and escalation for Data Center Operations, UNIX and Windows Server environments, Investigate and resolve operational problems in conjunction with level three technical personnel. Analyze and work to resolve complex network operating issues, including failures and service level degradation. Takes corrective action to ensure connectivity and minimize downtime of network services and facilities. Act on behalf of Sr. Technical lead in their absence.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Provide problem resolution for technical hardware communications issues. Takes corrective action to ensure connectivity and minimize downtime.

  • Perform necessary recovery procedures of online applications and other system workloads in case of system degradation and/or unscheduled outages.

  • Assist with incident escalation, communication with functional lines of business and IT Senior Management as needed.

  • Provided first line troubleshooting support for corporate data center – Windows servers, SQL, VMware, UNIX, Share Point, and Exchange servers.

  • Identify and prioritize circuit repair issues in accordance with established procedures.

  • Play key role in training and development of junior operations staff.

  • Responsible for troubleshooting of the equipment utilized in the network.

  • Demonstrate the ability to analyze hardware, software, network or procedural problems and resolve them or discuss with appropriate support department for resolution.

  • Completes work assignments in conjunction with more senior staff members.

  • Works to increase job knowledge through daily work responsibilities.

  • Assumes additional responsibilities as assigned.

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  • Network:

  • Undergraduate degree in related field including four-year related experience; or equivalent experience of 3-5 years in network operations.

  • Experienced in TCP/IP, Cisco Routers, and Frame Relay.

  • ITIL and/or Lean Six Sigma Certification preferred.

NOC Senior Technician

LOCATION -- Grand Rapids, Michigan 49508

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Fifth Third Bank, National Association is one of the top-performing banks in the country, with a history that spans more than 150 years. We’ve staked our claim on looking at things differently to make banking a Fifth Third better. This applies to our relationships with customers and employees alike.We employ about 18,000 people while offering:• A chance for employees to build their future, with supportive career development and comprehensive health and financial wellness programs.• An environment where we win together by celebrating achievements and working collaboratively.• An opportunity to make a difference in a positive and lasting way. Everything we do is geared toward improving lives.We’re proud that Fifth Third is a warm and caring place to grow – as a customer and as a team member.

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