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Acrisure LLC Network Operations Engineer in Grand Rapids, Michigan

Summary:

Acrisure is the fastest growing insurance brokerage firm in the U.S. with nearly 400 Agency Partner locations globally. We are a committed network of entrepreneurs dedicated to providing specialty insurance programs, risk management services and unique products for an ever-growing market. Our team is comprised of innovative, talented individuals who are the driving force of the success we have experienced and continue to achieve in this fast-paced industry.

As a Network Engineer within Acrisure's IT department, you will be tasked with solving the most critical technology challenges facing the business. You will be called on to work collaboratively between IT silos and business functional units to design, deploy, and support Acrisure's technology portfolio. The work you will do is important and will support the tremendous growth that is cementing Acrisure as an industry leader.

What you?ll do:

  • Your daily focus will consist of time managing between multiple priorities, including both operational and project workloads. You will be expected to balance your tasks centered around achieving the highest value in a way that best utilizes your time.

  • You will support, implement, and oversee initiatives of all sizes. You will play an instrumental role in the design of Acrisure's network solutions, collaborating cross-functionally with technology architects.

  • You will act as a point of escalation for network and voice related issues working with fellow Netops teammates or Acrisure IT support to provide top-notch customer service.

  • You will take every challenge as an opportunity to innovate. Acrisure's fast-paced culture requires keeping a finger on the pulse of the industry, trying new things, and "failing fast". In order to continue our exponential growth, we need to lead, not follow.

  • You will identify ways in which we can optimize technology and process. You understand that these options will align with best practice, and a business case will be needed to relate the need to business objectives.

  • You will spend an appropriate amount of time documenting our technology solutions for internal knowledge sharing using both established and new platforms.

  • You understand this description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.

Who you?ll work with:

Acrisure's Netops team supports technology that touches all aspects of the business. As such, team members have the latitude and are expected to interface with other members of IT, our business units, and customers alike to achieve the best outcomes.

Who you are:

  • You identify as a critical thinker and problem solver. At Acrisure, we are challenged every day with exciting opportunities to solve some of the most complicated technology problems. An ideal team member enjoys the journey to a solution and doesn't waver until one is found.

  • You are able to work independently and enjoy a high degree of interaction with team members. You understand that the best solutions are collaborative.

  • You tackle your day in a focused, organized fashion with an acute sense of what matters most. You subscribe to the mantra of less, but better.

  • You attack problems with a heightened sense of urgency.

  • You maintain an innate drive for continuous improvement. This is both a personal quality as well as a foundational component of your deliverables.

  • You understand the importance of new and emerging technology, and the role it could play with differentiating Acrisure.

  • You are able to distill down complex techspeak into messaging that is understood by team members outside of IT.

  • You understand the importance of knowledge sharing within a team setting. You actively pursue lifting up fellow team members and others around you.

Competencies:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

  • Bachelor?s Degree with an Information Technology emphasis strongly preferred.

  • 5+ years of Technology experience within a complex IT environment

Desired Skills:

  • Relevant industry recognized certifications.

  • Practical understanding of cloud networking on platforms such as Microsoft Azure and AWS.

  • A keen sense of emerging network and voice industry trends. A plus if this is coupled with real world experience.

  • Expert knowledge of networking protocols such as EIGRP, OSPF, BGP, PfR, VTP, and TCP/IP.

  • Strong handle on Route/Switch/Wireless technologies with real world anecdotes to prove it.

  • Expert knowledge of Cisco ISR, ASR, Catalyst, and Nexus product lines.

  • Expert knowledge of Voice Technologies including VoIP, SIP, and circuit switched solutions (PRIs, CO trunks, POTS).

  • A detailed understanding of enterprise voice within a Cisco Unified Call Manager solution (including CCM, Unity, CCX Standard, IM and Presence)

  • Experience with managing a large enterprise firewall ecosystem.

  • Expert knowledge of Cisco's ASA and Firepower platforms. A plus if this experience includes integrations with products such as Duo and Cisco Umbrella.

  • Experience with Disaster Recovery planning and design with all business systems, people, and assets in consideration.

  • Automation focused skillset with proficiency in at least 1 scripting language.

  • Familiarity with tools such as Ansible, Chef, Puppet, and Terraform

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Moderate stress due to regular deadlines and daily challenges.

  • High finger dexterity while typing documents and forms

  • Occasionally lift up to 20lbs.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Work is done in a temperature-controlled, non-smoking office.

  • Work stations are cubicles with moderately high sides.

  • The noise level in the work environment is usually moderate.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure?s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Acrisure?s Human Resources Talent Department.

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