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KPMG Lead Specialist, Client Success Management (FS) in Grand Rapids, Michigan

Lead Specialist, Client Success Management (FS)

Atlanta, Georgia

Requisition #: 45437

Practice Area: Advisory

Location: Denver, CO; Atlanta, GA; Chicago, IL; Grand Rapids, MI; New York, NY

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Lead Specialist, Client Success Management to join ourpractice.

Responsibilities:

  • Maintain active relationship with client, providing the proper governance which includes planning, change management and status reporting on operations

  • Being the trusted advisor for our clients, knowledgeable in the specific set of services being delivered and able to guide the client on best practices

  • Collaborate with delivery teams, solution management, and delivery leadership to drive service improvement plans where needed while overseeing client service invoicing, conduct Service Health Checks and Contract Change Order Management

  • Manage engagements from end to end which includes the identification of potential new sales opportunities for business development teams as well as escalation of client delivery issues, as appropriate, to delivery and solution leadership,

  • Provide updates to solution teams on new client opportunities, Service Performance Management Reporting and client Satisfaction Management to ensure it adheres to KPMG managed service compliance processes

Qualifications:

  • Experience in KYC/CDD financial services operations required

  • Bachelor’s Degree from an accredited college/university

  • Prior experience working in a Managed Services capacity considerably preferred

  • Prior experience in an external client-facing service delivery management capacity is required

  • Ability to perform process-based performance benchmarking with strong analytical skills, strategic focus, broad-based business judgment, proven initiative, creativity, assertiveness and leadership abilities

  • Demonstrated track record of experience in operational performance management and continuous improvement experience

  • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

  • Ability to travel as necessary

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. Thecontains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

Our Benefits

Health

KPMG offers a range of medical insurance options to meet your needs as well as prescription drug coverage, health care flexible spending accounts, and dependent day care flexible spending accounts.

Personal Time Off (PTO)

Up to 30 PTO Days per year (depending on job classification/level/years of service).

Financial

  • 401(k) and Pension Plans

  • Dependent Care Flexible Spending Account

  • Health Care Flexible Spending Account

  • Mortgage Assistance Program

  • HomeBenefits@Work Program

  • Hyatt Legal Plan

  • Benefits vary by employment status.

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