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MiHIN IT Support Specialist, I in Grand Rapids, Michigan

Position Purpose

The IT Support Specialist is responsible for supporting the MiHIN helpdesk and supporting staff computers, office equipment, wireless networks, smartphones, and tablets.

This is a full-time position where days and hours can vary Monday through Friday, 8:00 AM to 8:00 PM.

Duties and responsibilities

Primary job duties and responsibilities:

  • Manage MiHIN helpdesk tickets and issues to resolution

  • Support MiHIN staff computers, equipment, and SaaS solutions

  • Manage office network, access points, switches, firewalls

  • Support office phone and video conference systems

  • Assist IT security team with auditing of numerous systems

  • Setup, image, and deployment of new computer resources

  • Ensure that information that MiHIN produces, maintains, stores, or transmits remains secure through adherence to MiHIN's Security Policies and Procedures

Qualifications

Required qualifications:

  • Bachelors in an IT/IS discipline or equivalent applicable experience

  • 2 years of desktop support experience

  • Detailed knowledge of systems supports, administration, configuration, troubleshooting, performance tuning, security, and general maintenance of Intel platforms.

  • Strong troubleshooting skills

  • Ability to multitask and prioritize multiple requests

  • Ability to work independently as well as part of a team

  • Ability to solve customer queries

  • A+ certification

  • Understanding of healthcare and HIPAA requirements a plus

  • Office 365 administration

  • Proficient in Microsoft Office suite of applications

  • Experience supporting Windows 7, 8, 10 and Mac Operating Systems

  • Understanding of Salesforce CRM application for ticket management

  • Patching and updating of numerous systems

  • Adobe products

  • Symantec Anti-Virus

  • Experience supporting iOS, Android, and Windows phones

  • Wireless networks

  • PC Imaging solutions

  • Ordering parts and equipment

  • Opening of support tickets with vendors

Direct reports

May supervise an intern.

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