MiHIN IT Support Specialist, I in Grand Rapids, Michigan
The IT Support Specialist is responsible for supporting the MiHIN helpdesk and supporting staff computers, office equipment, wireless networks, smartphones, and tablets.
This is a full-time position where days and hours can vary Monday through Friday, 8:00 AM to 8:00 PM.
Duties and responsibilities
Primary job duties and responsibilities:
Manage MiHIN helpdesk tickets and issues to resolution
Support MiHIN staff computers, equipment, and SaaS solutions
Manage office network, access points, switches, firewalls
Support office phone and video conference systems
Assist IT security team with auditing of numerous systems
Setup, image, and deployment of new computer resources
Ensure that information that MiHIN produces, maintains, stores, or transmits remains secure through adherence to MiHIN's Security Policies and Procedures
Bachelors in an IT/IS discipline or equivalent applicable experience
2 years of desktop support experience
Detailed knowledge of systems supports, administration, configuration, troubleshooting, performance tuning, security, and general maintenance of Intel platforms.
Strong troubleshooting skills
Ability to multitask and prioritize multiple requests
Ability to work independently as well as part of a team
Ability to solve customer queries
Understanding of healthcare and HIPAA requirements a plus
Office 365 administration
Proficient in Microsoft Office suite of applications
Experience supporting Windows 7, 8, 10 and Mac Operating Systems
Understanding of Salesforce CRM application for ticket management
Patching and updating of numerous systems
Experience supporting iOS, Android, and Windows phones
PC Imaging solutions
Ordering parts and equipment
Opening of support tickets with vendors
May supervise an intern.