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Kforce IT Support Analyst in Grand Rapids, Michigan

Kforce has a client in search of an IT Support Analyst in Grand Rapids, MI.Key Tasks:

  • Provide phone, email, in-person, and remote support for Information Technology applications, products, and services; Support may include answering questions, troubleshooting problems, teaching or instructing customers regarding hardware and software functionality, facilitate repairs, and communicating policy

  • Records required customer and problem information in the IT ticketing system; Manages their own queue of support tickets as well as monitoring and managing of the IT Solutions team queue of tickets; Update and verify ticket information in the IT ticketing system for data tracking and analysis

  • Must be able to learn and support new and fast-changing technologies

  • Excellent interpersonal skills

  • Good work habits under pressure

  • Familiarity with a wide range of standard applications and technology, including mobile

  • Basic knowledge of desktop and mobile operating systems is required

  • Must have a good command of the English language in order to provide effective phone, in-person, and email support

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours