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CBIZ Field Service Technician in Grand Rapids, Michigan

sectiondivdivdiv Status Category:/divdivFull-Time/div/divdivdiv Exempt/Non-Exempt:/divdivNon-Exempt/div/divdivdiv Scheduled Hours Per Week:/divdiv37.5/div/divdivdiv Job Code:/divdivNP0238/div/div/div/sectiondivdiv spanspanspanWith over 100 offices and nearly 5,000 associates throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level./span/span/spandivbrspanspanspanCBIZ has been honored to be the recipient of several national recognitions:brbr* 2020 Best Workplaces in Consulting Professional Services by Great Place to Workbr* 2020 Workplace Excellence Seal of Approval by the Alliance for Workplace Excellencebr* Top 101 2020 Best and Brightest Companies to Work For in the Nationbr* 2020 Healthiest 100 Workplace in Americabr* 2021 Top Workplaces USA/span/span/spanspanspanspanCBIZ Network Solutions provides onsite technical support to Edward Jones home and branch office locations in the US and Canada. We are a trusted Edward Jones vendor with a strong focus on customer service. Technicians /spanprovide maintenance, install, MAC, Help Desk and project support to Edward Jones branch offices, vendor sites and home FA locations in specified service territory. Responsible for troubleshooting, repairing and upgrading all electronic voice, data and AV hardware including but not limited to network equipment, desktop terminals, monitors, printers, telephony equipment and cabling including terminations. Equipment serviced is subject to change as business needs dictatespan. In addition, our team provides onsite technical support to Edward Jones as needed to coordinate projects, manage processes and provide software solutions./span/span/spanspanspanspanCBIZ Network Solutions has a Field Service Technician position available. Our technicians work from home and we provide them with a company vehicle, tools and parts. We provide full benefits and a week of training. The position involves the following functions and requires the following qualifications:/span/span/spanspanspanEssential Functions and Primary Duties/span/spanullispanspanWork autonomously to complete all maintenance, project and IMAC calls efficiently and timely /span/span/lilispanspanProvide backup coverage for neighboring service areas as required/span/span/lilispanspanAnswer Help Desk calls as assigned/span/span/lilispanspanOccasionally monitor/review ticket queue and assume ownership of all tickets in assigned area when not on a dispatch and following completion of each dispatch/span/span/lilispanspanCoordinate ETA's that reflect the client's desired time for all maintenance, project and IMAC activities. ETA's offered should be the earliest time techs can safely and reasonably arrive on site/span/span/lilispanspanPerform ticket updates whenever possible, including assuming ownership of tickets, entering all dates/times, resolution codes, hardware used, appropriate details, etc./span/span/lilispanspanResponsible for comp