Meijer Digital Shopping Product Manager in Grand Rapids, Michigan

Currently, Meijer is looking for a Digital Shopping Product Manager. This role is responsible for guiding the success of our online shopping & e-Commerce platform, and leading the teams that are responsible for developing and improving it. Product Managers prioritize and define what features will be added to the platform while helping multiple areas of the business understand how to impact the digital experience for millions of Meijer's customers.

This positions offers an opportunity to participate in a challenging and rewarding role of creating, defining and applying our digital shopping & user experience vision in a manner that enables Meijer to drive incremental sales and grow customer loyalty. Individuals in this role must have a deep knowledge of e-Commerce, digital experiences, demonstrate the ability to understand customer needs, and have the aptitude for both technical and business requirements.

Key Deliverables:

  • Responsible for identifying customer needs, prioritizing features and developing the program vision and roadmap for the end-state product/property experiences, including (but not limited to) Meijer.com, mPerks.com, Meijer Mobile App (iOS & Android), Digital Communications and other customer facing digital experiences related to online shopping & e-Commerce

  • Implement multiple fulfillment models and technology to support Meijer's e-Commerce business, including (but not limited to) store picking applications, store pickup, 3rd party delivery provider integration, drop-ship, and ship-from-store

  • Engage and work with customers to understand their needs, create the user experience vision and roadmap, define requirements, and guide work for Product Owners operating within the Agile development teams.

  • Effectively prioritize work, schedule features and capabilities for release using the product roadmap, validate customer response, and provide fast feedback.

  • Manage business assumptions and expectations about project requirements, design, and architecture by monitoring actual development, testing, and experimentation among the agile development teams.

  • Review and communicate project status and results on emerging knowledge that can be quickly fed back into the digital customer experience.

  • Serve as business lead for the Agile Release Train responsible for developing and implementing first-rate user experiences for mPerks, Meijer Mobile, Wi-Fi, Digital Shopping and other emerging technologies. This will include leadership participation through all user experience phases; scope, requirements, design, development, and implementation.

  • Ongoing business management of program features and functionality resulting in effective customer communication, interaction, sales growth and customer loyalty and user experience development

  • Actively collaborates with technical/IT teams to provide technical/system requirements and data structures to support digital loyalty and mobile projects.

  • Active collaboration and integration with all Merchandising, Marketing and other mobile/digital initiatives to ensure Meijer provides a seamless experience for customers.

  • Provides direct leadership to third party contractors, including management of project engagement, scope, deliverables, team performance, and issue resolution and success criteria.

This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required.

Qualifications:

  • Bachelor's degree in Marketing, e-business or related business field

  • Master's Degree preferred

  • 5+ years of experience in e-commerce, user experience, mobile technology, or other digital solutions-based work is preferred.

  • Experience with developing user experiences across multiple channel and devices; mobile, tablet and PC.

  • Experience with digital and/or mobile projects or programs

  • Experience leading projects and functioning with the Agile (SAFe) Framework

  • Experience with customer or transaction data, as it exists either in the retail or consumer package goods industry or in other industries where Shopper Marketing or loyalty principles are used.

  • Project leadership: Proven ability to lead a team through all project phases to successful implementation.

  • Applied knowledge of mobile and digital marketing and emerging media

  • Understanding of critical success factors & KPI's for digital marketing

  • Fast learner and high performer with a proactive nature and thrives in a fast paced environment.

  • Analytical/Statistical: Proven ability to draw business relevancy and meaning from data.

  • Financial: Solid business understanding and capability regarding financial projections and cost control.

  • Technical: Business experience with customer data and related principles, e-Commerce platforms, and mobile/digital marketing concepts.

  • Team Development: Ability to effectively lead and develop a team comprised of both internal and external staff

  • The ability to work effectively with IT and business teams.

  • Proven and effective leadership skills.

  • Excellent verbal/written communication skills.

  • Excellent organizational skills.

  • Proven ability to work in a fast-paced, multi-task environment.

  • Must be very detail and process oriented.

  • Ability to resolve conflict and quickly adapt to different leadership styles.

  • Ability to identify issues and road blocks in cross-functional areas and resolve.

  • Ability to represent Meijer professionally in the business community.