KPMG Contracts Procurement Manager in Grand Rapids, Michigan

Contracts Procurement Manager

Grand Rapids, Michigan

Requisition #: 35704

Practice Area: Advisory

Location: Chicago, IL; Grand Rapids, MI; New York, NY

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Service Delivery Manager to join ourpractice.


  • Support an on-shore and off-shore team in the delivery of a KPMG Spectrum Software as a Service (SaaS) products to clients

  • Client delivery support providing timely and accurate reporting and creating and delivering insights to clients with Key Performance Indicators (KPI) and Service Level Agreements (SLAs)

  • Provide data analysis, review inputs for accuracy, log and manage issues

  • Research and respond to client inquiries in coordination with internal and external on shore and off shore teams

  • Drive efficiency and cost savings by continuously improving business process and task automation


  • Minimum five years of experience in the successful management of Service Delivery Products

  • Bachelor's degree from an accredited college or university in the fields of management information systems, information technology, management, finance, general business, or a related discipline

  • Ability to identify a problem and enact a multi-step approach to research the cause and resolve; Strong understanding of shared services and outsourcing contracts

  • Adaptable with a willingness and ability to take on a variety of concurrent tasks and work with ambiguity

  • Ability to work closely with clients to deploy and operate technology solutions, including giving advice and recommendations

  • Intermediate level financial, analytical and Microsoft Office (Excel & PowerPoint) skills

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, physical or mental handicap unrelated to ability, pregnancy, veteran status, unfavorable discharge from military service or military status, genetic information, genetic disposition and or carrier status, domestic violence status, personal appearance, family responsibility, matriculation or political affiliation, status with regard to public assistance, or other legally protected status. KPMG maintains a drug-free workplace. KPMG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance number 131192). No phone calls or agencies please.

Our Benefits


KPMG offers a range of medical insurance options to meet your needs as well as prescription drug coverage, health care flexible spending accounts, and dependent day care flexible spending accounts.

Personal Time Off (PTO)

Up to 30 PTO Days per year (depending on job classification/level/years of service).


  • 401(k) and Pension Plans

  • Dependent Care Flexible Spending Account

  • Health Care Flexible Spending Account

  • Mortgage Assistance Program

  • HomeBenefits@Work Program

  • Hyatt Legal Plan

  • Benefits vary by employment status.