Sherwin-Williams Company Call Center Representative Field Services in Grand Rapids, Michigan
Position Overview:The primary responsibility of our Field Service Representative is to provide world class service to our field technicians, customers and business partners. The role will support field technicians, customers and business partners in our national Field Services department in a call center. The key responsibilities of the position include, but are not limited to, the following items:* Provides primary dispatching and administrative duties related to scheduling requests for service to field service technicians* Create, dispatch and process work orders to field personnel while ensuring that all appropriate documentation and data entry is complete in a timely and efficient manner.* Interpret and follow up on technician reports* Develop strong relationships with technicians and business partners* Applying departmental policies and procedures to resolve complex situations* Source and on board new potential technicians* Provide candid feedback and coaching to technician workforce* Identify growth opportunities. Some negotiations may be required* Act as an account owner and business partner to the Field Service Technicians* Perform other duties as assignedThe successful candidate will possess the following skills and qualifications:* High School Diploma, post-secondary education is preferred* 1-2 years working in a team environment; experience in a service dispatch operation a plus* Self-motivated and a strong desire to own and resolve issues* Excellent communication and customer service skills* Computer knowledge including experience using the internet, word, excel, and outlook* Ability to build relationships with customers, technicians, and business partners* Ability to analyze and problem solve* Strong organizational skillsEqual Opportunity Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, , orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, citizenship status, marital status, or any other consideration prohibited by law or contract. VEVRAA Federal Contractor requesting priority referral of protected veterans.Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, , orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, citizenship status, marital status or any other consideration prohibited by law or contract.